Tech Tip: Give Residents Faster Answers and Action With an Integrated, Always-On CivicPlus Agent

Residents typically come to your government website with a simple goal: Get a clear answer to a question and move on with their day. Whether they’re looking for a trash pickup schedule, a city ordinance, or how to pay a bill, the resident wants to quickly find the answer on your site without a phone call.

The CivicPlus Agent, powered by CivicPlus^® Intelligence, gives residents a direct way to ask questions and get answers on any device. The agent also guides residents to the next step, so they can complete common tasks on their own and on their schedule.

Turn Your Website Into a Guided Experience

When a resident asks a question, the agent responds instantly using trusted sources through native integrations with CivicPlus Municipal Websites, Municode Codification Online Code Hosting, and Agenda and Meeting Management content, while also drawing on uploaded documents and additional knowledge sources to provide more comprehensive, authoritative answers. When a resident’s next step is to report an issue, the agent can seamlessly launch a SeeClickFix 311 CRM service request directly from the conversation, helping residents take action without navigating to another application.

With CivicPlus Agent, residents get:

• Clear, direct answers
• Information sourced from official municipal systems
• Meeting agendas, minutes, and other public records incorporated into responses
• Guidance without needing to understand government structure
• The ability to move from questions to action, such as submitting a SeeClickFix 311 service request when appropriate
• Multilingual support
• Text and voice interactions across devices

Built on Trusted, Connected Information

One of the most powerful advantages of a live CivicPlus Agent is native integration across the Civic Impact Platform. Because the agent is connected to authoritative sources, answers are grounded in real, maintained content instead of relying solely on website crawling.

This creates a reliable experience for residents and peace of mind for staff knowing information is accurate, consistent, and matches approved content. By bringing trusted information together from multiple CivicPlus systems into a single conversation, residents receive more comprehensive and authoritative answers without having to switch between multiple tools.

Gain Insight into What Residents Need Most

For staff, the value is immediate. The CivicPlus Agent handles high-volume, routine questions automatically, allowing teams to focus on work that requires human expertise.

Beyond answering questions, the CivicPlus Agent provides valuable insight into resident behavior. Built-in analytics help teams see:

• What residents are asking most often
• Where information may need clarification
• Emerging trends that can inform proactive communication
• Content gaps and opportunities to improve website content and resident self-service

These insights empower departments to continuously improve content and engagement without guesswork while helping deliver more relevant, effective digital services.

A Simple Tech Tip to Maximize Impact

To increase the value of the CivicPlus Agent, add more documents and external websites as knowledge sources, and check analytics regularly to see what residents are asking and where the agent falls short. The more sources connected, the more questions it can answer directly, which means fewer calls and emails landing on staff.

A Better Experience for All

An integrated CivicPlus Agent adds to your existing website, giving residents a single point of contact and bringing trusted information from across your CivicPlus systems into one conversation. With it, residents get answers faster and know what to do next. And staff spend less time repeating the same information over the phone or at the counter.

See how it could work in your community. Get the Fact Sheet.