Wiggins uses Notices to share all kinds of information, but generally breaks it down into four categories:

1. City events, like the mayor’s Family Fun Day or the Parks Department’s Spring Festival.
2. Emergency events, like a power outage or water main break.
3. Common service updates, like road closures.
4. Opportunities to engage in the community, like participating in the city’s 2020 census committee, or joining the mayor’s “Volunteering in The Point” program.

How does she know these Notices are working? The numbers tell the story.

When Wiggins joined the City in 2017, there were only 300 people receiving these notifications. Thanks to her diligence in getting the word out about the SeeClickFix app, there are now over 1,000 signed up to receive her updates. According to Wiggins, many of these sign-ups can be attributed to the fact that SeeClickFix allows residents to submit non-emergency requests to City Hall. However, she says the ability to receive timely information about the city is also a major draw.

She also sees the effects of these Notices in the responses from her community. People share screenshots of her Notices on social media. They call in referencing a Notice they received that day, and ask how they can get involved with local volunteer efforts. They show each other Notices on the street and at local events. “The word of mouth has been so huge,” says Shannon.

Wiggins has sent out more than 70 Notices in 2019 alone, and plans to keep going strong.

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