CivicEngage

Award-Winning Technical Support and Implementation

We’ll Never Stop Supporting You and Your Team

Get CivicEngage
 

Here with You.
Here for You.

Our local government clients repeatedly tell us that they never have enough time. That means when they need help troubleshooting an issue, they can’t wait to do it on our schedule. So, we’re doing it on theirs. Our award-winning CivicPlus® Technical Support Team is available via self-service content, live chat, email, and phone to assist content creators and software users no matter the question, concern, or need—and they’re happy to do it.

Flexible and Supportive
Implementation Teams

Your community is unique. It’s why we’ll work closely with you to build a custom-branded website that reflects your community and do it on your timeline. We’ve implemented over 3,500 local government websites and know what it takes to get it done on budget and on schedule. Our implementation team will work with you from kick-off to go-live to ensure you and your team feel confident in your website’s progress and have the tools and team in place to support your launch and long-term maintenance strategy.

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Stevie Award

6X Stevie® Award Winning Support

The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.

Support

Omni-Channel Support Access

Our award-winning CivicPlus Technical Support Team is available via self-service content, webforms, live chat, and phone to you and every member of your team.

Resources

On-Demand Resources and Education

We pair on-demand videos and instruction guides available from our CivicPlus Help Center with convenient access to our award-winning technical support staff.

Full-Time-Support

Full-Time, On-Site Technical Support

Unlike other tech companies, our team is made up of full-time, domestically based technical experts with understanding of local government’s needs.

Response

Courteous and Rapid Response

We receive, on average, 1,600 support requests weekly, and boast an average resolution time of 1.3 hours, and an average of 44 minutes to first contact.

Resolution

First-Touch Resolution Commitment

We don’t do, “I don’t know.” With a 71% one-touch resolution rate, we provide education and instruction, so you feel confident with your system.

Implementation Collaboration

Implementation Collaboration

Our team will ensure your implementation is personal. We’ll start with a team kick-off to understand your goals, challenges, and concerns.

Process Management

Time-Tested Process Management

We’ve implemented over 3,500 websites and have a proven-successful process, timeline, and team in place to make your project launch easy and worry-free.

ADA Website Compliance

ADA Website Compliance and Support

Every website we launch is compliant with the latest WCAG 2.0 standards. We’ll train your team to confidently maintain compliance long-term.

“The implementation process went very well. The consultant that came out to meet with our departments was excellent. She spent three days meeting with our departments and conducting needs assessments. She understood what we wanted to accomplish. She was top-notch.”

- Bryan Brayton, City of Plattsburgh, NY IT Director

Read What Our Clients are Saying

“I am always impressed with the support CivicPlus provides, no matter how small the request. Thanks for the amazing and timely support.”

- Jeremy D., Pitkin County, CO

Read What Our Clients are Saying

“[Our trainer] did a great job of customizing our training to specific areas for our group. I (we) got much more out of the training by focusing on only the areas we had questions on.”

- Howard, WI

Read What Our Clients are Saying

Make Redesigning Your Website Fast and Easy

Understanding that every community is unique, we've built scalable solutions to fit the needs of cities and counties from 1,000 to 1,000,000. Download your free copy of our Website Redesign Tool Kit to help plan your next website project.

Get the Tool Kit

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