CivicPlus® Award-Winning Service and Support

Local government software implementation, strategy, and technical support. We’re proud to lead the industry in customer retention. Join our #CPfamily.

Request a demo

Award-Winning Technical Support

Here with You. Here for You.

Our local government customers repeatedly tell us that they never have enough time. That means when they need help troubleshooting an issue, they can’t wait to do it on our schedule. So, we’re doing it on theirs. Our multiple Stevie® Award-winning Technical Support team is available via self-service content, live chat, and phone to assist content creators and software users no matter the question.

Flexible and Supportive Implementation Consultants

Your community is unique. It’s why we’ll work closely with you to customize your software instance to meet your team’s and your community’s needs. Having worked with over 12,000 customers, we know what it takes to implement an integrated software stack on budget and on schedule. Just ask the very first customer who ever purchased from us. They’re still part of our #CPfamily over 20 years later.

Stevie® Award-Winning Technical Support Team

Our Technical Support team is available 24/7/365 for emergency assistance. For on-demand self-guided videos and instructions, our Knowledge Management Team maintains a comprehensive database for each of our solutions.

Omni-Channel Support Access

We’re available via self-service content, webforms, live chat, and phone to you and every member of your team. Customers love these access options and the interactions with our experts so much, we’ve earned a 97.1% customer satisfaction score.

Your Committed Partner

We don’t believe in implementing a solution and walking away. Your dedicated customer success manager will help you evolve your tech strategy as your needs change so that you’re always accessing the best of our rapidly advancing technology enhancements.

The implementation process went very well. The consultant that came out to meet with our departments was excellent. She spent three days meeting with our departments and conducting needs assessments. She understood what we wanted to accomplish. She was top-notch.

City of Plattsburgh, NY IT Director

Pressure tested security team

The Leader in Compliance Tools for Government

We lead the industry in government compliance solutions with world-class protections to safeguard systems and infrastructure, including your community members’ personal information.

Continual Financial Investment in Security and Compliance

Your residents expect secure access to digital services and information anytime, anywhere. That means your website and supporting software tools need to be available 24/7. To meet this expectation and build trust and appreciation with your residents, we invest $12 million annually in cybersecurity, helping us maintain 99.9% up-time of our solutions.

Protecting Those Who Protect Our Communities

Local governments are continual targets of cybercriminals and extortionists. We’ve successfully dealt with numerous high-profile security challenges and regularly refine our pressure-tested security protocols to stay ahead of evolving risks.

Ongoing Training and Certification

Our infrastructure team has relevant expertise and experience and completes ongoing training and certifications to ensure our safeguards are thorough.

Your Hypervigilant Security Party

When you experience our combined smart security solutions, highly responsive service and support, and unique local government insight — you’ll see why we’re the leader in government technology security compliance.

Interested to know more about CivicPlus products?

Products overview

Virtual and On-Site Government Software Training

Education Fuels Innovation

Our solution trainers spend their days working with our #CPfamily members to ensure that every system user feels confident in maximizing their use of our software to 10-X resident engagement and administrative efficiency.

Training to Fit Your Staff and Budget

For customers who want the convenience of virtual training, our experienced staff is prepared to host remote sessions that still provide hands-on experience working in your new system. For teams that prefer in-person government software training, we’ll travel to your hometown for a group session with all your impacted stakeholders and content creators.

Refresher Training for Growing Teams

As new staff members join your administration, we’re available for team refresher training. Honestly, we also just want an excuse to visit again — virtually or in person.

Quarterly Enhancement Webinars

We constantly add new features to our solutions and will regularly invite you to enhancement webinars so you can learn about new time-saving tools.

Your Feature Requests Inform Our Roadmaps

Your feedback helps us improve our solutions. If your training experience sparks an idea for a new feature, share it with us and watch for it to possibly hit our product roadmap.

Dedicated Engagement strategists

Your Trusted Government Technology Partner

We take pride in empowering municipalities to foster meaningful connections with their community members. Our commitment to innovation and excellence is matched only by our dedication to exceptional customer service. That’s why our dedicated engagement strategists act as extensions of your team, ready to help you use technology to create positive civic experiences in your community.

Your Success is Our Priority, and Your Partnership is Our Why

Positive resident experiences — the kind that fosters resident trust and satisfaction — are the kind that goes beyond just implementing cutting-edge technology. They require a strategic and personalized approach. To ensure your success, we have assembled a team of highly skilled and experienced engagement strategists who are committed to finding ways integrated technology can improve staff efficiency and delight residents.

Creative Curiosity

Our engagement strategists take the time to understand your unique challenges, goals, and priorities. By listening closely to your needs and objectives, we’ll develop a customized technology plan that aligns with your vision and budget.

Your Partner in Achieving Digital Transformation

We know that change can be hard. If you’re at the starting line of your digital transformation journey, we’ll support your critical first steps in creating online resident self-service experiences.

Over 25 Years of Focus on Government Technology

Many of our strategists are former public sector employees passionate about technology. Combined with our over 25 years of experience in the gov tech space, there isn’t a challenge we’re not excited to face.

How to Get Started with Local Government Software

Tell us your local government challenge

Choose the implementation plan for your government platform

Create digital experiences that delight residents and staff