Process Automation and Digital Services
Increase efficiency with custom, encrypted forms, and automated next steps
Optimize Workflows and Enhance Staff Productivity With Process Automation
Empower your municipality to replace manual, paper-based, or outdated workflows with optimized, automated processes that promote productivity. Process Automation and Digital Services enables local governments to build custom, encrypted, digital forms that automate government workflows, tasks, and approvals for greater efficiencies and seamless resident engagement across devices.
40% 40% average increase in process efficiency
1,000+ Integrations with 1,000+ applications
150+ Over 150 pre-built, common form templates
Explore Process Automation and Digital Services
CivicPlus® Process Automation and Digital Services help municipalities centralize and digitize workflows for faster, more holistic operations. By automating manual operations like vehicle inspections and marriage license applications, you can connect departments with digital workflows custom to your unique processes, enhancing productivity, reducing errors, and improving overall resident and staff experiences.
Product Features
Digital Forms, Surveys, and Web Apps
Enable seamless self-service capabilities and enhance resident satisfaction with secure, mobile-friendly forms, surveys, and web applications.
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Automated Workflow Management
Digitize workflows and promote productivity with conditional logic for optimized submission processes and approval routing.
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System Integration
Seamlessly connect new tools with your existing municipal systems to reduce redundancies, optimize operations, and enhance analytics.
Learn MoreHow It Works
Process Automation and Digital Services replace manual workflows with secure, digital forms, relieving staff workload, enabling resident self-service, and improving efficiency.
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Embrace Digital Transformation and Optimize Productivity
Local governments face challenges delivering efficient services due to outdated systems, manual processes, and poor interdepartmental coordination. Without centralized data and digital tools, governments miss opportunities for exceptional resident experiences and effective resource allocation. Click below to learn how we are solving these top challenges:
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Inefficient and Outdated Processes 
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Tech Debt and Budget Constraints
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Limited Digital Engagement and Self-Service Options 
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Cybersecurity and Sensitive Data Exposure
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Lack of Data-Driven Insights for Process Optimization
Ready to increase your productivity by up to 40%?
Schedule a DemoOptimize Processes for Your Staff and Community
Explore how Process Automation and Digital Services optimize workflows for your team and foster engagement from your residents.
- Streamline service delivery and enhance inter-departmental collaboration.
- Provide data-driven insights to optimize resource allocation and improve overall government performance.
- Boost community satisfaction by fostering transparent and effective governance.
- Quickly build and deploy modern and accessible forms.
- Streamline workflows, offer transparent tracking of resident concerns, and empower resident self-service.
- Build public trust through improved, timely communication and engagement.
- Provide secure, reliable, and scalable digital operations with custom, encrypted forms that seamlessly integrate with existing systems.
- Minimize manual intervention, reduce security risks, and protect sensitive resident data with robust encryption and access controls.
- Simplify and accelerate processing for permits, licenses, and business-related requests.
- Reduce administrative burdens and fostering a business-friendly environment.
- Promote transparent communication and economic growth.
- Streamline reporting, task management, and resource allocation for rapid and coordinated emergency responses.
- Enhance collaboration across departments and support compliance with critical safety regulations with quick access to secure, real-time information.
What types of local government processes can I automate with CivicPlus?
Create custom, purpose-based solutions to automate your current government processes and services, including:
Publishing legal notices online Learn More
Board and committee applications Learn More
Task and inspection management Learn More
Parks and recreation forms
HR job applications and employee onboarding
Pet registration, licensing, and adoption
Marriage licenses and domestic partnerships
Parking permits
License applications and renewals
Public service sign-ups
Payments and bids
Financial services
Incident reporting
Customer service
Community outreach activity tracking
Process Automation and Digital Services in the Civic Impact Platform
Process Automation and Digital Services is a transformative tool on its own, but it’s even more powerful when integrated with other CivicPlus solutions.
Municipal WebsitesWhen a specified form is submitted, the attached data will be transmitted to the specified Municipal Websites Document Center folder. Learn More
Resident PortalGive every resident a truly unified experience with a single location to manage communications, submit forms and applications, and make payments, all with one username and password. Learn More
What Our Customers Are Saying
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Read the Case Study
Matt Sabatello
Website Manager/IT Liaison, Town of Brookhaven, New York
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Time is money, and my coworkers and I strongly believe we need to leverage technology like Process Automation and Digital Services to continue to advance. It’s not all about hiring more people to do more work; it’s about working smarter and using technology to leverage what we do in meaningful ways.
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Mark O'Keefe
Director of Support Services
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Our goal is to create a resident-centric experience where residents that interact with our departments online are ‘remembered’ within our City systems, and data can be easily shared and automated within the City framework using APIs. This is critical for streamlining our city-resident communications efforts, particularly when emergencies may arise.
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Eric Richards
Communications Director
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While it was necessary to migrate forms online due to COVID-19, we knew that implementing online services would ultimately be easier for both residents and staff, rather than managing paper processes.
Read the Case Study
Alex Trefry
Public Information and Engagement Officer
Top Process Automation and Digital Services Resources
Related Products
Browse products our customers commonly use with Process Automation and Digital Services.
Municipal WebsitesImprove engagement and communication with a world-class website.  Learn More
CivicPlus AgentExpedite resident service and free up staff time. Learn More
Web AccessibilityImprove compliance and inclusivity with comprehensive web accessibility reporting and remediation. Learn More
SeeClickFix 311 CRMCentralize requests and respond faster with automated request management and communication. Learn More
Mass NotificationsStreamline communications and maximize outreach with emergency alerts and routine notifications. Learn More
Agenda and Meeting ManagementStreamline meeting and agenda management with a purpose-built platform designed for clerks. Learn More
Recreation ManagementSimplify program registration, facility booking, and resident engagement with an all-in-one platform built for parks and rec, backed by local government expertise. Learn More
Frequently Asked Questions About Process Automation and Digital Services
Why should local governments embrace digital optimization?
By leveraging digital technologies, governments can automate forms, routine tasks, and workflows, reducing paperwork, eliminating manual errors, and speeding up administrative processes. Simple automation translates into time and cost savings, enabling governments to allocate resources more effectively.
Embracing workflow automation in government also empowers municipalities to provide better customer experiences to their residents. Local government apps, portals, and platforms allow for convenient and accessible online services such as electronic payments, pet adoption applications, and marriage license registration. Residents can interact with a wide range of government divisions more easily, reducing bureaucracy and enhancing civic engagement.
What are the key components of a successful process automation strategy?
Process Automation and Digital Services
Ready to streamline operations and foster community trust?
This project became a model of how digital services can improve equity, access, and trust in local government.