Process Automation and Digital Services
System Integration
Seamlessly connect new tools with your existing municipal systems to reduce redundancies, streamline operations, and enhance analytics.
Power and Scale Local Government Operations
By integrating with existing systems and using our flexible implementation options, you can reduce maintenance costs, improve efficiency, and future-proof your operations. Process Automation and Digital Services is designed to modernize municipal operations without breaking the budget.
Explore System Integration
Product Features
Scalable Technology
Implement solutions that grow with your municipality, avoiding the need for frequent replacements or upgrades.
Power Automate
Implement multi-stage workflows where different logic or integrations are applied, depending on your form data. Connect your forms with hundreds of pre-built systems and activities.
Flexible and Consultative Implementation
Leverage a consultative, phased implementation that aligns with your budget and resources, providing a smooth transition while saving time and effort.
Process Automation and Digital Services Payments
Simplify payment processing by combining intuitive merchant onboarding, online payment acceptance, and reporting into a single experience. It also enables CivicPlus® customers to manage payments under a single contract, reducing administrative complexity and improving operational efficiency.
Ready to get started?
Request a DemoProcess Automation and Digital Services in the Civic Impact Platform
Process Automation and Digital Services is a transformative tool on its own, but it’s even more powerful when used with the rest of our integrated local government technology portfolio.
Municipal WebsitesWhen a specified form is submitted, the attached data will be transmitted to the specified Municipal Websites Document Center folder. Learn More
Resident PortalGive every resident a truly unified experience with a single location to manage communications, submit forms and applications, and make payments, all with one username and password. Learn More
What Our Customers Are Saying
-
Read the Case Study
Matt Sabatello
Website Manager/IT Liaison, Town of Brookhaven, New York
-
Time is money, and my coworkers and I strongly believe we need to leverage technology like Process Automation and Digital Services to continue to advance. It’s not all about hiring more people to do more work; it’s about working smarter and using technology to leverage what we do in meaningful ways.
Read the Case Study
Mark O'Keefe
Director of Support Services
-
Our goal is to create a resident-centric experience where residents that interact with our departments online are ‘remembered’ within our City systems, and data can be easily shared and automated within the City framework using APIs. This is critical for streamlining our city-resident communications efforts, particularly when emergencies may arise.
Read the Case Study
Eric Richards
Communications Director
-
While it was necessary to migrate forms online due to COVID-19, we knew that implementing online services would ultimately be easier for both residents and staff, rather than managing paper processes.
Read the Case Study
Alex Trefry
Public Information and Engagement Officer
Top Process Automation and Digital Services Resources
Related Products
Browse products our customers commonly use with Process Automation and Digital Services.
Municipal WebsitesImprove engagement and communication with a world-class website. Learn More
CivicPlus AgentExpedite resident service and free up staff time. Learn More
Web AccessibilityImprove compliance and inclusivity with comprehensive web accessibility reporting and remediation. Learn More
SeeClickFix 311 CRMCentralize requests and respond faster with automated request management and communication. Learn More
Mass NotificationsStreamline communications and maximize outreach with emergency alerts and routine notifications. Learn More
Agenda and Meeting ManagementStreamline meeting and agenda management with a purpose-built platform designed for clerks. Learn More
Recreation ManagementSimplify program registration, facility booking, and resident engagement with an all-in-one platform built for parks and rec, backed by local government expertise. Learn More
Process Automation and Digital Services
Ready to streamline operations and foster community trust?
This project became a model of how digital services can improve equity, access, and trust in local government.