Process Automation and Digital Services
Digital Forms, Surveys, and Web Apps
Enable seamless self-service capabilities and enhance resident and staff satisfaction with secure, mobile-friendly forms, surveys, and web applications.
Take Common Interactions and Workflows Online
With accessible, user-friendly forms, surveys, and web apps, you can create an inclusive digital experience that builds trust and satisfaction.  Meet the growing demand for digital convenience by providing secure, 24/7 self-service options for residents and staff to replace manual, paper-based or outdated workflows with streamlined, automated processes.
Explore Digital Forms, Surveys, and Web Apps
Product Features
AI Form Composer
Whether you’re creating a new form or updating an existing one, simply describe what you need and AI handles the rest.
Digital Forms
Customizable online forms simplify data collection for applications, feedback, payments, and registrations with intuitive, mobile-friendly, and secure forms.
Surveys
Easily collect community feedback with secure, mobile-friendly digital surveys. Built for local government, these customizable forms simplify data collection, support accessibility, and help inform smarter decisions.
Web Apps
Utilize intuitive, resident-friendly web apps that make it easy for users to submit applications, surveys, and stay engaged with their community, right from their smartphones and computers.
Encryption
Protect sensitive data by providing secure transmission and storage, enhancing risk mitigation strategies, and maintaining compliance.
PDF Conversion and Form Template Library
Import existing PDF fillable forms or utilize pre-built government templates for every department to support streamlined implementation.
24/7 Access
Provide on-demand access to essential services, improving convenience.
Web Apps in the Field
Utilize out in the field online or offline and have that information and data uploaded immediately or once back at the office.
Ready to get started?
Request a DemoProcess Automation and Digital Services in the Civic Impact Platform
Process Automation and Digital Services is a transformative tool on its own, but it’s even more powerful when used with the rest of our integrated local government technology portfolio.
Municipal WebsitesWhen a specified form is submitted, the attached data will be transmitted to the specified Municipal Websites Document Center folder. Learn More
Resident PortalGive every resident a truly unified experience with a single location to manage communications, submit forms and applications, and make payments, all with one username and password. Learn More
What Our Customers Are Saying
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Read the Case Study
Matt Sabatello
Website Manager/IT Liaison, Town of Brookhaven, New York
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Time is money, and my coworkers and I strongly believe we need to leverage technology like Process Automation and Digital Services to continue to advance. It’s not all about hiring more people to do more work; it’s about working smarter and using technology to leverage what we do in meaningful ways.
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Mark O'Keefe
Director of Support Services
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Our goal is to create a resident-centric experience where residents that interact with our departments online are ‘remembered’ within our City systems, and data can be easily shared and automated within the City framework using APIs. This is critical for streamlining our city-resident communications efforts, particularly when emergencies may arise.
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Eric Richards
Communications Director
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While it was necessary to migrate forms online due to COVID-19, we knew that implementing online services would ultimately be easier for both residents and staff, rather than managing paper processes.
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Alex Trefry
Public Information and Engagement Officer
Top Process Automation and Digital Services Resources
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Agenda and Meeting ManagementStreamline meeting and agenda management with a purpose-built platform designed for clerks. Learn More
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Process Automation and Digital Services
Ready to streamline operations and foster community trust?
This project became a model of how digital services can improve equity, access, and trust in local government.