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CivicPlus Chatbot
Optimized for Local Government

AI-Powered Customer Service Incorporated into Your CivicEngage® Website

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Smart Customer Service Automation

You want to give your citizens the highest quality, most responsive, and personalized customer service experiences. However, with less staff and fewer resources than ever before and building pressure to enable contactless government, how can you continue to delight your citizens? With smart customer service automation.

Chat-Anim

Deliver Exceptional Customer Experiences

CivicPlus Chatbot is designed to convincingly simulate the way a human would behave during a customer service interaction. Our advanced technology combines the power of site search and artificial intelligence (AI) to deliver exceptional customer experiences to citizens using your CivicEngage website.

Chat-Bot-Anim

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"I was incredibly surprised by how easy it was to get [Chatbot] up and running. There really wasn’t any lift on our side, which is good because we don’t have a lot of resources right now."

- Jessica Grondin, Director of Communications & Digital Services, City of Portland

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No-Code

No-Code Software and No Developer Needed

No need to build technical decision trees and complex rules. You can set up Chatbot with no programming or developer assistance.

Content-Management

No Content Silos

Our smart Chatbot scans your content and routinely refines its responses for improved results.

Public-Sector

Designed for the Public Sector

Unlike chatbots intended to facilitate retail sales, the CivicPlus Chatbot is designed to simulate government-citizen interactions.

Citizen-Services

Automated Citizen Service

Chatbot simulates the quality service experiences your staff has with citizens, saving you time from answering common questions by email, phone, and walk-in.

Multiple-Services

Answers from Multiple Sources

Chatbot crawls your CivicEngage® website and other linked databases to create a continually updated AI-powered knowledgebase.

Insightful Analytics

Insightful Analytics

Use Chatbot’s reports to identify content gaps on your website and add the information, tools, and resources that citizens are searching for most frequently.

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