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CivicPlus Pay

CivicPlus® Pay

Electronic Payments for Residents Made Easy. Learn More About Our Payment Application.

About the CivicPlus Pay Solution

Your Integrated,
Online Payment Solution

“CivicPlus Pay is the utility application that connects your CivicPlus solutions to one of our select payment partners. With CivicPlus Pay, you can efficiently take digital payments while giving your community members more ways to pay at any time, from anywhere.

Graphical representation of a man receiving a notification on his phone confirming a successful payment transaction

The Convenience and Flexibility of Modern Payment Management

Today’s resident engagement model is all about convenience. Your residents want intuitive access to municipal services, including remitting digital payments for everything from permits to taxes to utility bills. Our CivicPlus Pay solution supports the latest secure digital transaction technology with Europay, MasterCard, and Visa (EMV) for chip-based debit and credit card transactions. It also allows people to remit payment for municipal services online, securely, from smartphones, tablets, or desktop computers.

Visual depiction of a woman presented with checkout choices using Mastercard or Visa.
Features

Key Features

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PCI Compliance

We’ll help you ensure you are meeting PCI Industry compliance standards and keeping public data safe with our secure technology.

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Integrated and Flexible

Pay integrates with our CivicPlus Municipal Website, Workflow and Automation, and Recreation Management software systems so that the public can easily pay online for services.

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Unified Experience

Pay capabilities are consistent across CivicPlus products. Providing a standardized payment experience for staff and patrons.

CivicPlus Payment Partners

CivicPlus Pay integrates seamlessly with the following leading payment technology systems:

Global Payments Integrated logo

CivicPlus Payment Processing Options

CivicPlus makes it easy to accept online payments by offering several options for doing so. To process credit card transactions through CivicPlus Products, your organization needs to have or set up an account with one of our supported payment gateway partners. If existing users would like to switch payment gateway providers, please contact CivicPlus Support for assistance. Additional fees may apply.

Payment Options

CivicPlus is partnered with the following payment gateway vendors to enable payments on CivicPlus products. Going with one of our partners means that there is a more streamlined processes in place between CivicPlus and vendor, and less back and forth for you. Like CivicPlus, our partners are motivated to provide you with the highest quality service, direct vendor support, alongside competitive pricing.

CardPointe

As one of our partner gateways, CardPointe allows for online and in-person transactions. It also supports saving cards on file, contactless payments, and can act as both gateway and processor. For more information on CardPointe functionality in conjunction with CivicPlus products visit our Help Center.

CSG Forte

As one of our partner gateways, CSG Forte allows for online and in-person transactions. It also supports saving cards on file, ACH, contactless payments, and can act as both gateway and processor. For more information on CSG Forte functionality in conjunction with CivicPlus products visit our Help Center.

Global Payments Integrated

As one of our partner gateways, Global Payments Integrated allows for online and in-person transactions. It also supports saving cards on file, ACH, contactless payments, and can act as both gateway and processor. For more information on CSG Forte functionality in conjunction with CivicPlus products visit our Help Center.

Available integrations

Municipal Websites

World class websites built for governments as your digital city hall

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Recreation Management

Solutions for digital optimization and compliance

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Process Automation and Digital Services

Serving residents online through automation and workflows

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NextRequest

Accept, track, and fulfill public record requests all in one place to increase transparency and FOIA compliance.

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Community Development

Streamline permitting, licensing, and code enforcement with a digital-first approach to community growth.

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Start archiving social media for records compliance today

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