Digital Difference-Maker
You’re setting a standard for what public sector customer service should look like in the twenty-first century. You have a robust software stack, data that fires on a two-way highway run on APIs, and your residents can submit a request, access information, and complete tasks anytime, anywhere, from any device. You’ve used technology to make a difference in how your residents engage with your administration, and it’s paying off.
Let’s take it up a notch.
Technology never stops advancing, and if your administration hopes to keep pace with the private sector, then you need to reflect on the success you’ve had to date and refine your strategy further by assessing what components of your software stack are not future-proofed for continual optimization and what your residents want and expect to see next.
Interested in having these results sent to your email?
Here are three steps to help you make sure you are evolving your technology at the rate your residents expect:
1.
Learn the difference between resident engagements and civic experiences and the critical impact that positive civic experiences can have on fostering feelings of trust and satisfaction in your community by reading this eBook: Three-Step Guide to Civic Experience Done Right for Municipal Managers
2.
Execute your resident engagement strategy, analyze the results, and curate a list of what you should focus on next to meet your residents’ technology and engagement expectations.
3.
Complete this form to request a no-obligation consultation with one of our solution strategists. Share your residents’ expectation list with them, and they’ll provide a custom recommendation for the advanced, future-proofed software functionality that will fit your needs and help you refine your digital transformation.