# Citizen Request Management
SeeClickFix 311 CRM Fact Sheet
Centralize requests and respond faster with automated request management and communication
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SeeClickFix 311 CRM is a resident engagement and service request management platform that empowers local governments to streamline operations and foster community trust. It enables residents to report issues on the go, track progress, and receive real-time updates, while offering staff robust tools for efficient response and resolution management. Download the fact sheet to learn more.