CivicPlus® Releases National Survey: The Link Between Technology, Government Transparency, and Resident Trust

CivicPlus, the modern civic experience platform, released its key findings from a comprehensive national survey that studied the link between technology, government transparency, and resident trust. The company has been surveying residents since 2022. Its aim is to understand the most impactful factors influencing community members’ feelings of trust and satisfaction with their local governments. The survey encompasses responses from over 16,000 residents across the country. It revealed that digital self-service technology solutions are vital to empowering resident civic interactions, creating transparent communication channels, and validating to residents that their local leaders are responsibly using taxpayer dollars to improve their community’s quality of life.

Key findings from the survey include:

• Enhanced Trust Through Engagement: Individuals who engage with their city’s website more than once a month exhibit nearly five times higher trust in their city.
• The Importance of Mobile Communication and Engagement Technologies: 69 percent of residents surveyed support spending tax dollars on a mobile application that allows them to report and track government responses to quality-of-life issues.
• Demand for Transparency and Access: Over 82 percent of residents consider it essential for their local government to provide transparency and access to administrative decisions, fostering an environment of trust and satisfaction.

“At CivicPlus, we’re committed to building trust in local government by providing consistently positive digital experiences through our innovative technology solutions,” states CivicPlus Vice President of Market Research, Brenden Elwood. “We embarked on this survey to better understand how technology is shaping residents’ perceptions of their local government. The findings are truly insightful, and we are utilizing them to continue developing integrated technology solutions that foster resident trust and satisfaction while enabling administrations to continuously improve the ways in which they govern, serve, and operate.”

For more information or to download a full version of the report, visit civicplus.com.