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Say Hi, Ask a Question, or Contact Support
CivicPlus is committed to the highest level of ongoing digital security and cybercrime protections. We continually monitor our clients’ digital properties and annually invest in our cybersecurity infrastructure, staff training, and software protection capabilities.
We appreciate and value our clients, partners, and the security research community—those who proactively and responsibly communicate with us to help maintain stringent security standards across our shared industry.
To protect our clients and systems, CivicPlus does not disclose or discuss security questions or concerns until we have conducted our internal research and evaluation.
By submitting a question or reporting a concern, you agree to abide by the following guidelines:
We are committed to working with our clients, partners, and third parties to ensure the highest digital security level. We will act quickly to address all submissions within these guidelines.
We request that our clients, partners, and members of the media use the following secure channels to privately submit inquiries to our Information Security Team for their response:
Please submit a support ticket through your CivicPlus Help Center.
Please submit your inquiry to the CivicPlus Information Security Department.
Please submit your inquiry to our Media Relations team.
We understand that there is an understandable concern about cybercrime. Please rest assured that we are confident our systems and infrastructure stringently safeguard our clients’ digital content.
To mitigate the risk of the ongoing threats to our clients, our software and hosting solutions team have the following security controls and safeguards in place:
As always, we welcome any questions and would be happy to discuss our security capabilities with you at any time. Please reach out to your Customer Success Manager for assistance.
CivicPlus®302 South 4th Street, Suite 500Manhattan, Kansas 66502888-228-2233