The COVID-19 pandemic changed people’s expectations for how they interact with their local government. Suddenly, phone calls and walk-ins were being rapidly replaced by digital and mobile self-service interactions. Local governments that want to meet citizens’ new expectations for contactless government capabilities don’t need to sacrifice the quality of those interactions. In fact, with the right technology and civic experience-focused approach, they can exceed them.
Download our white paper to learn more about how the need for contactless government services is driving digital citizen request management capabilities in local governments across the country.