Precise Record Preservation for Compliance and Transparency

Improve compliance and build public trust with the industry’s leading social media archiving solution.

Take a Tour

Stay Compliant with Confidence

Social Media Archiving makes it easy for agencies to meet mandatory legal transparency requirements across all 50 states by capturing and preserving social media records automatically.

Explore Record Preservation

Product Features

API Integration

Capture comprehensive records in near real-time with direct application programming interface (API) integrations to social media networks, maintaining complete and accurate data, including robust metadata.

Open Archive Access

Provide public access to social media records through a dedicated portal, ensuring residents can easily view essential information, supporting transparency and accountability.

Precise Record Preservation

Maintain an accurate, unaltered record of government communications, enabling agencies are ready to respond to public records requests with complete and reliable data.

Historical and Ongoing Capture

With multiple processes to recheck account histories (including new, edited, and deleted content), our solution fully captures newly supported content types, even in historical posts.

Backtracking Service

Our backtracking service captures records from the account’s creation date as allowed by the social media network.

Versioning and Logging Changes

Need to edit your content? No problem. Changes to records are logged through a versioning system. Important changes result in additional versions of the record being captured.

Account Connection Monitoring and Notification Services

If an issue is detected during the monitoring process, our system will automatically notify relevant parties so they can promptly address and resolve it. Your team can be confident that if there’s a problem, there will also be a clear solution.

Centralized Social Media Visibility

Access all your social media accounts from one unified platform, simplifying and streamlining the archiving process across multiple networks. This centralized approach helps you capture all content from various channels in a single, easily accessible location.

Customized Search Capabilities

Search by custom tags, annotations, and account types to locate records quickly, enabling you to handle multiple requests without delays.

Why Archive Social Media?

Public entities must be prepared to respond to requests for public records on all their public and ancillary pages on Facebook, X, and other social networks.

Learn More

Public records laws

FOIA/open records requests

eDiscovery and litigation readiness

General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA)

Social media retention requirements

Ready to get started?

Get a Free Trial

Social Media Archiving in the Civic Impact Platform

Social Media Archiving can be used on its own, but it’s even more powerful when used with the rest of our integrated solutions.

Municipal WebsitesIntegrate social media archives within your agency’s main website search results. Additionally, connect your agency’s. Learn More

What Our Customers Are Saying

When there is a public records request (for social media), I’m not worried I’ll be sitting there for hours searching for something. It will take me 10 to 15 minutes, and I can go about the rest of my day, which is really important.

Natalie Bednarz

Digital Communications Supervisor, City of Orlando, FL

Read the Case Study
After sitting here for a couple of hours going through some social media posts, trying to get this open records request solved, I [realized] — this is ridiculous, this is taking me too long. I don’t have the time to sit here and do this, so we reached back out and we ended up with a free trial [of CivicPlus Social Media Archiving software]… the rest is history.

Jeff Caponera

Police Chief of Grafton, WI

Read the Case Study
Our view of compliance is that, as soon as something happens, we need the ability to capture it. The timeframe in which any archiving solution is able to capture that data is important.

Austin Blake

Administrative Services Manager, Kissimmee, FL

Read the Case Study
Because it’s an electronic record, you need to archive it. Having this information at your fingertips with just a few keystrokes and saving time is critical. Not having to worry about this is refreshing.

Nichol Figueiredo

Public Information Officer, Framingham, Massachusetts

Read the Case Study
We do so much on social media that to try to hand search for anything over the last five years would have been a chore. I’m grateful to have [CivicPlus] — it gives me complete peace of mind.

Denise Walsh

Public Information Officer, Duck, North Carolina

Read the Case Study