Skip to main content
# Citizen Request Management

Enhancing Resident Engagement with Impactful Civic Experiences

How 311 CRM solutions create opportunities that build trust in government.

On Demand

Watch the On-Demand Webinar

When governments communicate effectively to address potholes, fallen trees, and other quality of life issues, it shows a commitment to their community to tackle the problems people encounter every day. Conversely, when resident requests are mismanaged and communication is lacking, community members can become frustrated with local governments. They may make accusations on social media, where the issue can be amplified before it gets addressed through proper channels. As negative sentiment increases online, local news is more likely to get involved, placing a burden on your public relations team.

Having a solution to route requests to the correct department and provide real-time updates for residents is one of the most effective ways to create positive civic experiences that increase resident trust and boost the reputation of government agencies. Did you know that:

  • 69% of residents surveyed by CivicPlus® support tax dollars being spent on a mobile application that allows them to report and track government responses to quality-of- life issues
  • 78% support their local government spending tax dollars on a software solution that will make it more efficient for them to get information out to the public
  • Over 82% of residents say it is important for their local government to provide transparency and access to their administrative decisions

CivicPlus offers a 311 CRM solution that increases resident visibility into the request resolution process, streamlines workflows for resolving issues, and improves internal and external communication.

Watch our latest on-demand webinar, “Enhancing Resident Engagement with Impactful Civic Experiences,” to better understand why 311 CRM solutions are a must-have, not a nice-to-have. We break down the real impact this technology has on communities and the return on investment they offer to local governments. Get inspired by actual stories of how the CivicPlus SeeClickFix 311 CRM has increased resident satisfaction and turned agency challenges into opportunities for positive civic experience.

Simply fill out the form and you’re all set to start watching.

About the Host:

John Cordone Headshot

John Cordone

CivicPlus® Product Marketing Manager

John is an experienced marketing professional driven by the goal to help promote exciting and effective technologies to improve mission-driven industries such as healthcare, legal services, and now, powering and empowering local governments.