# Parks & Recreation
Introduction to Recreation Management: Instructor Management 101
Learn about Instructor Management and how it can help you streamline coordination and improve program delivery.
Original Air Date: June 18, 2025
Watch the Recording
Managing instructors is a critical, but often overlooked, part of delivering seamless, high-quality programs to your community. When you’re juggling rosters, schedules, pay rates, and communications, it’s easy for inefficiencies to slow your team down or create confusion for your instructors. This webinar is designed to help Parks and Recreation leaders streamline those workflows using tools available within their Recreation Management solution.
Whether you’re setting up instructor tools for the first time or want to fine-tune your workflows, this webinar is packed with tips and best practices to help you and your instructors stay aligned, efficient, and focused on delivering great experiences for your community.
About the Hosts:
Heather Alsup
Solution Engineer
Heather has been with CivicPlus since June 2021 and is currently a solutions engineer for the CivicPlus Recreation Management solution. Before starting her professional career, Heather obtained her Master’s degree in Recreation Management from Texas State University. Heather spent over eight years as a parks and recreation professional in the greater Houston area and has had her CPRP certification since 2018. While working in parks and recreation, one of her roles was as her department’s project manager when deciding which recreation management software to use, ultimately choosing a CivicPlus solution in 2017. As a previous CivicPlus Recreation Management software user, Heather is now responsible for identifying innovative ways for technology to help automate the recreation engagement model to strengthen relationships between municipalities and their residents.
Taylor McCulley
CivicPlus® Strategic Client Partner
CivicPlus® Strategic Client Partner Taylor McCulley has over six years of experience helping local governments implement and optimize their CivicPlus Recreation Management software. She ensures customer voices are heard, advocates for user-focused improvements, and drives strategic system use. With certifications from the National Recreation & Parks Association and the Pragmatic Institute, she blends industry insight with practical product strategy. Her background includes six years in SaaS, five in parks and recreation, and five in hospitality. She holds a B.S. in Sustainable Tourism Development & Management from Arizona State University.