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# Public Safety

Unified Civic Engagement: How Mass Notification Enhances the CivicPlus® Portal Experience

Streamline communication and improve the resident experience with this key software integration

Original Air Date: March 26th, 2024

Watch the Recording

Local government agencies must have systems in place to reach all residents and staff in emergent and non-emergent situations. In an emergency, that means being able to send life-saving alerts to community members through multiple channels while keeping employees updated with clear instruction. On a day-to-day basis, it means boosting resident satisfaction with news tailored to individual preferences and making it easier for staff to collaborate on government initiatives.

The CivicPlus Mass Notifications system offers a powerful solution to protect and engage residents within a single platform for sending multi-channel internal, external, emergency and non-emergency alerts. Local governments can unlock the full potential of this tool and see increased resident engagement by integrating it with a centralized online hub: the CivicPlus Portal. This integration presents staff and residents with a one-stop, frictionless digital workflow to enhance the civic experience.

On March 26th 2024, local government technology experts Cari Tate and Phil Claiborne hosted a live webinar exploring the impact of integrating our Mass Notification solution with the CivicPlus portal. The recorded presentation gives an overview of key benefits and dives into real-world scenarios that demonstrate how this integration transforms resident communications. It also reveals ways to:

  • Improve the Resident Experience. Upgrade the resident sign-up process for mass notifications with increased user-friendliness, mobile responsiveness, and WCAG accessibility to enhance inclusivity.
  • Streamline Communication for PIOs. The CivicPlus Portal acts as a central hub for communication professionals and PIOs, simplifying workflows and ensuring effective message delivery.
  • Align to Support Local Government Goals. More engagement with mass notifications leads to higher conversion rates in multi-product opportunities, supporting sales goals and Gross Revenue Retention.

Discover the integration that fosters higher community engagement with a cohesive civic experience. Fill out the form to watch the recording and gain exclusive insights.

About the Hosts:

Cari Tate

Cari Tate

Cari started at SeeClickFix in 2014 as a Client Success Manager. As the company grew, she became the Director of Customer Success for SeeClickFix. In July 2020, she was promoted to Solutions Director for CivicPlus’ Mass Notification and SeeClickFix 311 CRM solutions. In her position, Cari utilizes her expertise and customer experience for product strategy and development. In addition to graduating with an MBA from Southern Connecticut State University, her prior adventures include marketing for the architecture firm responsible for restoring the U.S. Capitol dome, serving on a humanitarian hospital ship in Africa, and working for a U.S. Congressperson. Cari lives near Denver with her husband and two kids. On the weekends, you’re likely to find Cari hiking the mountains foraging for wild food, paddle boarding on the lake, or helping with the music/photography studio she co-owns with her husband.

Phil Claiborne

Solution Director

CivicPlus Solution Director Phil Claiborne works with our Power Products and focuses on integrating the CivicPlus solutions. He strives to bring CivicPlus products together into an integrated technology platform, through the continued development of various platform tools and integrations. Phil has over 20 years of experience in the gov tech space and is passionate about helping government work better.