2025 Community Impact Award Winners
CivicPlus® is honored to announce the winners for the 2025 Community Impact Awards, a program that aims to recognize our customers leading departments, teams, or initiatives that are driving positive impacts in their communities and improving resident experiences, whether through improved services, modernized operations, or innovative programs.
Congratulations to the 2025 Community Impact Award Winners
Town of Brookhaven, New York
In 2024, the Town of Brookhaven launched a fully digital parking permit system that transformed how residents and visitors access beaches, parks, and other public spaces. The new system eliminated manual processing, introduced real-time license plate verification, and generated over $1 million in revenue, all while saving more than 1,000 hours of staff time.
Read the Full Case StudyThe Product Suite Includes:
Agenda and Meeting Management
Easily manage agendas, minutes, and public meetings, while providing the public with unparalleled transparency.
Process Automation and Digital Services
Offer enhanced resident self-service and staff efficiency by integrating digitized forms on your website.
Recreation Management
Manage community activity programming, facility maintenance, and resident self-service registrations.
Municipal Websites
Build a custom-branded municipal website to provide your residents with positive civic experiences and build trust.
James City County, Virginia
James City County launched a housing resource portal in 2024 to centralize housing information and assistance. Available online and through a mobile app, the portal gives residents around-the-clock access to housing programs, rental listings, and support services—removing barriers to critical resources while reducing wait times and staff calls.
Read the Full Case StudyThe Product Suite includes:
Agenda and Meeting Management
Easily manage agendas, minutes, and public meetings, while providing the public with unparalleled transparency.
Municode Codification
Streamline your codification, recodification, supplementation, legal review, and republication workflows.
Municipal Websites
Build a custom-branded municipal website to provide your residents with positive civic experiences and build trust.
Maine Township, Illinois
In 2024, Maine Township transformed its long-running Community Garage Sale by moving vendor registration online through CivicPlus Recreation Management. The new digital process replaced long lines and manual payments with quick, self-service sign-ups, making it easier for vendors to participate while boosting support for the township’s Adventure Maine summer camp program for at-risk youth.
Read the Full Case StudyThe Product Suite includes:
Finalist
Ada County, Idaho | Highway District
In 2024, the Ada County Highway District launched ACHD Connect, a modern service request platform powered by CivicPlus SeeClickFix 311 CRM software. The system streamlines workflows, routes requests by location, and gives residents real-time visibility into their submissions. Since launch, ACHD has processed over 2,300 tickets, improving response times, efficiency, and public trust.
Read the Full Synopsis
The Product Suite includes:
Finalist
City of Amarillo, Texas | Planning Department
Launched in 2024, Amarillo’s Business Improvement Grant (BIG) Program is revitalizing historically underserved neighborhoods by helping small businesses upgrade storefronts and commercial properties. Through matching grants and design support, the program has already funded 10 projects, leveraged over $265,000 in reinvestment, and sparked visible improvements that strengthen local businesses, preserve community character, increase accessibility, and build civic pride.
Read the Full Synopsis
The Product Suite includes:
Agenda and Meeting Management
Easily manage agendas, minutes, and public meetings, while providing the public with unparalleled transparency.
Codification
Streamline your codification, recodification, supplementation, legal review, and republication workflows.
Recreation Management
Manage community activity programming, facility maintenance, and resident self-service registrations.
Finalist
City of Amarillo, Texas | Planning Department
In 2024, Amarillo launched its Safe Streets and Roads for All Plan, one of the city’s most inclusive planning efforts to date. Backed by a federal grant, the initiative engaged more than 6,900 residents, identified a High Injury Network where most crashes occur, and has already secured funding for three safety projects, with more underway.
Read the Full Synopsis
The Product Suite includes:
Agenda and Meeting Management
Easily manage agendas, minutes, and public meetings, while providing the public with unparalleled transparency.
Codification
Streamline your codification, recodification, supplementation, legal review, and republication workflows.
Recreation Management
Manage community activity programming, facility maintenance, and resident self-service registrations.
Finalist
Iredell County, North Carolina | Parks and Recreation
Iredell County Parks and Recreation launched a Youth Athletics Scholarship program in 2024 to remove cost barriers for families in need. With CivicPlus Recreation Management’s support, the initiative awarded 352 scholarships totaling more than $26,000 in its first year. Applications grew more than 50% between seasons, reflecting the program’s growing reach and the county’s commitment to accessible youth sports.
Read the Full Synopsis
The Product Suite includes:
Municode Codification
Streamline your codification, recodification, supplementation, legal review, and republication workflows.
Recreation Management
Manage community activity programming, facility maintenance, and resident self-service registrations.
Process Automation and Digital Services
Offer enhanced resident self-service and staff efficiency by integrating digitized forms on your website.
Municipal Websites
Build a custom-branded municipal website to provide your residents with positive civic experiences and build trust.
Finalist
City of Irwindale, California
In 2024, the City of Irwindale’s RockAbilities Program evolved into a cornerstone of inclusion, growing from two dozen attendees to over 300 at monthly events. By celebrating people of all abilities through dances, resource expos, and family-friendly activities, RockAbilities fosters connection, volunteerism, and pride across the Irwindale community and beyond.
Read the Full Synopsis
The Product Suite includes:
Agenda and Meeting Management
Easily manage agendas, minutes, and public meetings, while providing the public with unparalleled transparency.
Municode Codification
Streamline your codification, recodification, supplementation, legal review, and republication workflows.
Recreation Management
Manage community activity programming, facility maintenance, and resident self-service registrations.
Mass Notification
Streamline communications and maximize outreach with emergency alerts and routine notifications.
Municipal Websites
Build a custom-branded municipal website to provide your residents with positive civic experiences and build trust.
Finalist
Peachtree City, Georgia
Peachtree City revived its civic education program, Peachtree City 101, in 2024 after a decade-long pause, offering residents hands-on experiences to learn more about how their local government operates. Through interactive simulations and weekly department-led sessions, the program fostered transparency, inspired volunteerism, and doubled applications for its next cohort, while even sparking a similar initiative in a neighboring city.
Read the Full Synopsis
The Product Suite includes:
Agenda and Meeting Management
Easily manage agendas, minutes, and public meetings, while providing the public with unparalleled transparency.
Municode Codification
Streamline your codification, recodification, supplementation, legal review, and republication workflows.
Recreation Management
Manage community activity programming, facility maintenance, and resident self-service registrations.
Municipal Websites
Build a custom-branded municipal website to provide your residents with positive civic experiences and build trust.
Finalist
City of Tamarac, Florida
In 2024, Tamarac modernized how residents connect with city services by launching the Amazon Connect Omni-Channel Call Center. Integrated with their CivicPlus Municipal Website, the system provides 24/7, multilingual support via phone, text, chat, and even video chat. The initiative has reduced wait times, improved emergency communications, and increased resident satisfaction and trust.
Read the Full Synopsis
The Product Suite includes:
SeeClickFix 311 CRM
Accept and track service requests, promptly respond to resident inquiries, and improve engagement.
Municode Codification
Streamline your codification, recodification, supplementation, legal review, and republication workflows.
Municipal Websites
Build a custom-branded municipal website to provide your residents with positive civic experiences and build trust.