AI-Driven Risk Module

Identify and mitigate your agency’s risks around the unintentional release of sensitive information.

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Enhance Compliance and Reduce Risk

NextRequest’s Risk Module uses machine learning and artificial intelligence (AI) to detect sensitive information—like names, addresses, and Social Security numbers—before and after redaction. A centralized dashboard tracks risk levels and review statuses, integrating directly into request workflows for smarter, more secure document management.

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Product Features

All-In-One Risk Assessment Dashboard

A single dashboard provides a complete view of all documents across your portal, including their risk level, review status, and key insights.

Machine Learning to Identify Sensitive Information

Risk findings appear wherever your documents are, so you can utilize this information directly inside your request fulfillment workflows.

Collaborative Review and Handoff

New document review tags help staff keep track of which documents still need review and which are ready to go.

Document Management

Manage documents and review status before they are released.

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NextRequest in the Civic Impact Platform

NextRequest works seamlessly on its own but becomes even more powerful when integrated with the rest of our government solutions for enhanced transparency and efficiency.

Municipal WebsitesIntegrate public records from NextRequest within your agency’s main website search results. Additionally, connect your agency’s Social Media Archiving, Agenda and Meeting Management, and Municode Codification instances for even greater transparency. Learn More

CivicPlus PortalGive every resident a truly unified experience with a single location to manage communications, submit forms and requests, and make payments — with one username and password. Learn More

CivicPlus App SwitcherQuickly navigate between CivicPlus solutions with a single login for seamless public records access alongside your other CivicPlus tools. Learn More

NextRequest Use Cases

The biggest difference for us with NextRequest is the time savings factor. I don’t have to create a log anymore since all the information comes directly from the requester and is put directly into NextRequest. I can run reports from there, which saves a lot of time.

Sunem Carballo

Senior Administrative Assistant, City Clerk's Department, Imperial Beach, CA

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We can redact documents and apply codes directly within the platform, which is much more efficient than dragging and dropping from your e-mail to your desktop, redacting, and then uploading them again.

Marco Martinez

Assistant City Clerk, Manteca, CA

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The great thing about having NextRequest is that I’m able to provide data quickly… I don’t have to go to the file cabinet and count how many records; I can see who the records came from and when they came in much more efficiently.

Sha Fields

Coordinator of Board Governance and Custodian of Records, Riverview Gardens School District

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We literally would not be able to keep up without NextRequest. Using a manual system is no longer an option for us.

Kryss

Rankin City Clerk, West Sacramento, CA

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We love the ease of use of NextRequest! New employees are able to jump right in and start using it.

Kathy M. Thake

Assistant to the Village Manager, Village of Niles, IL

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If we didn’t have one specific system that could receive all of our records requests, I think it would be extremely cumbersome to track every request.

Sergio Uribe

Corporal, Orange County Sheriff's Office, FL

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