# Citizen Request Management
Empowering Residents: The Role of Self-Service Technology in Local Governance
Enhancing Civic Experience Through Innovation
Cari Tate
Solutions Director (SeeClickFix 311 CRM and CivicReady Mass Notification)
July 29, 2024
3 min
The average American works 34.4 hours per week. Many are also responsible for supporting their kids and the five to 20 hours of extracurricular activities they participate in weekly. With so much to do and so little time, 60% of adults report being too busy to enjoy themselves.
Given all these pressures, time commitments, and stressors, even the people most passionate about your community will struggle to find time to make a phone call to their town hall to report a quality of life issue, attend an in-person meeting, or stop by their local park to purchase a summer beach permit. Imagine if you could make life just a little big easier for these valued residents by empowering them with anytime, anywhere, digital access to community information and services.
In her article with American City and Country, Cari Tate, CivicPlus® Solutions Director, offers her perspective on the transformative potential of self-service technology in resident engagement.
By leveraging citizen relationship management (CRM) software and advanced technologies like AI chatbots, local governments can enable residents to report issues and share feedback using the communication tools they already use daily, such as text messages and mobile apps. Tate emphasizes the importance of empowering residents to navigate government services independently, fostering a sense of ownership and efficiency in their interactions.
As governments embrace these technological advancements, it is crucial to prioritize data privacy and cybersecurity measures to protect resident information and maintain trust. Investing in secure solutions not only ensures compliance with regulations but also fosters a positive environment for increased resident engagement.
Tate’s article provides valuable insights into how self-service technology can transform resident-government interactions, offering practical strategies and best practices for implementation. For the full article by Cari Tate, visit American City and Country.
Are you looking for solutions to help you connect with your residents through self-service technology? Contact us to learn more about how CivicPlus can help.
Written by
Cari Tate
Solutions Director (SeeClickFix 311 CRM and CivicReady Mass Notification)
Cari started at SeeClickFix in 2014 as a Client Success Manager. As the company grew, she became the Director of Customer Success for SeeClickFix. In July 2020, she was promoted to Solutions Director for CivicPlus’ Mass Notification and SeeClickFix 311 CRM solutions. In her position, Cari utilizes her expertise and customer experience for product strategy and development. In addition to graduating with an MBA from Southern Connecticut State University, her prior adventures include marketing for the architecture firm responsible for restoring the U.S. Capitol dome, serving on a humanitarian hospital ship in Africa, and working for a U.S. Congressperson. Cari lives near Denver with her husband and two kids. On the weekends, you’re likely to find Cari hiking the mountains foraging for wild food, paddle boarding on the lake, or helping with the music/photography studio she co-owns with her husband.
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CivicPlus provides a one-stop tool to receive, track, and respond to resident service requests.