Burlingame CA Realizes the Power of Digital Integrations
What was the result?
By integrating SeeClickFix and Cartegraph, Burlingame improved its citizen application user experience. Additionally, the integration between SeeClickFix and Cartegraph made it easier for citizens to request local repairs and improvements and easier for staff to assign field workers to projects and track them through to completion.
An integrated, end-to-end citizen request and asset tracking solution improved communications between the city and its citizens and allowed work to be completed faster, creating more positive citizen interactions. The integrated solution also improved the data collection process and the city’s ability to document patterns of community concerns.
Not only did SeeClickFix and Cartegraph enable a streamlined project completion process, but it enabled transparency with citizens who could see when their request was complete, thus enabling positive civic experiences and proving the City is responsive to its community’s needs.
SeeClickFix and Cartegraph, Partners in End-to-End Public Works Management
The SeeClickFix and Cartegraph integration allows local governments to close work order tickets without going into both systems to mark a report from a citizen as complete. Another beneficial integration is the increased access to information for field workers through photo uploads of citizen-identified community repair issues. Photographic documentation and evidence allow public works responses to be tailored specifically for a problem in the community and helps cities immediately find the issue they are looking to resolve.
The integration of SeeClickFix and Cartegraph allowed Burlingame to manage and monitor citizen requests in real-time. In addition, Burlingame intentionally had taken efforts to reduce its paper usage. The integration of these two applications allowed field workers to utilize iPads to complete documentation of tasks, leading to this process becoming fully paperless.
For more information on the SeeClickFix 311 and citizen relationship management solution from CivicPlus, click here to access full system details.