Snohomish County, WA is Finding Value of a Communications Platform
For Snohomish County, a mobile-capable website had become crucial. Thirty-percent of their web traffic was coming in from mobile devices. “People were complaining that they couldn't get what they wanted on their phone. Our county is like any other county – we don't turn on a dime necessarily. But there were the things we needed to upgrade in a hurry. Number one was a mobile-capable website. We’re a very tech-savvy county. People wanted their government services at a time that was convenient to them and on a device platform of their choosing.”
“We’re a very tech-savvy county. People wanted their government services at a time that was convenient to them and on a device platform of their choosing.”
– Dave Stroble, Information Services Project Manager
One month after the site went live, the Oso mudslide claimed the lives of 42 people. “It was a terrible tragedy that affected our community to its very core,” Stroble said. “We were immediately thrown into a situation where our website became a 24/7 portal to the world. We were leading the nightly news. Every link pointed back to our new CivicPlus site. We relied on CivicPlus because, 30 days into it, you cannot be an expert on brand new technology. CivicPlus was amazing. They even changed their corporate home page to present a message of condolence and a link for how people could help. So that was pretty huge. They thought that providing an enhanced level of support during a time of emergency was normal business. That's what they do in support of a community they partner with.”
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