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Calling All

Difference Makers

Join us in the City of Light during May 3-6, 2020, for four days of education, collaboration, and innovation with your peers and #CPfamily.

Location

Buffalo, NY

Date

May 3-6, 2020

Event Countdown

000

Days

Plan Your Week

Schedule of Events

Speaker Spotlight

Inspirational Keynote

Spencer West – Tuesday, May 5th

The life of visionary and activist Spencer West has been marked by both obstacles and triumph. After losing both legs from the pelvis down at the age of five, he entered a world that might have easily defeated him. Instead, he tackled challenge after challenge, learning to navigate in a world set against those with disabilities.

8:30 AM – 12:30 PM

Training Sessions

Join CivicPlus and many of your peers for hands-on training and best practice sharing. Checkout the registration section for the range of courses including user training for CivicEngage and CivicRec; and actionable education about topics like accessibility and process improvement through digital optimization.

01
Breakfast Buffet
CivicSummit Presenter
02

1:30 PM – 4:30 PM

Training Sessions

Join CivicPlus and many of your peers for hands-on training and best practice sharing. Checkout the registration section for the range of courses including user training for CivicEngage and CivicRec; and actionable education about topics like accessibility and process improvement through digital optimization.

6:00 PM – 10:00 PM

Welcome Reception

Kick the event off right with hundreds of your peers, meet, greet, and make new friends with other government leaders just like you who are looking to make a difference in their communities.

03
Group Discussion

7:30 AM – 8:30 AM

Breakfast

Fuel up and plan out your schedule for a day filled with impactful learning and peer collaboration.

01
Breakfast Buffet
Keynote Speaker
02

8:30 AM – 11:00 AM

Keynote Speaker

Learn about modern engagement initiatives taking place in our host city of Buffalo and be the first to see the latest innovations from CivicPlus unveiled.

11:30 AM – 12:30 PM

breakout Sessions

Choose from a wide selection of training sessions and roundtables led by fellow local government leaders and industry experts. Visit resource rooms to speak with CivicPlus product and service team members to get your questions answered or learn more about the products.

03
Audience Member
Lunch Buffet
04

12:30 PM – 1:30 PM

Lunch Buffet

Lunch is provided for all attendees.

1:30 PM – 5:00 PM

breakout Sessions

Choose from a wide selection of training sessions and roundtables led by fellow local government leaders and industry experts. Visit resource rooms to speak with CivicPlus product and service team members to get your questions answered or learn more about the products.

05
Presenter Speaking
Lunch Buffet
06

6:00 PM – 10:00 PM

Small Group Networking

Join us at Buffalo RiverWorks, the city’s newest premier waterfront, boating, sports, music and entertainment destination located along the banks of the Buffalo River. Transportation provided.

7:30 AM – 8:30 AM

Breakfast

Fuel up and plan out your schedule for a day filled with impactful learning and peer collaboration.

01
Breakfast Foods
CivicSummit Main Stage
02

8:30 AM – 11:00 AM

Inspirational Keynote

Be inspired by visionary and activist Spencer West to challenge what you believe is achievable and how to overcome any obstacles in front of you.

11:30 AM – 12:30 PM

breakout Sessions

Choose from a wide selection of training sessions and roundtables led by fellow local government leaders and industry experts. Visit resource rooms to speak with CivicPlus product and service team members to get your questions answered or learn more about the products.

03
Group Presenting
Group Laughing
04

12:30 PM – 1:30 PM

Lunch

Lunch is provided for all attendees.

1:30 PM – 5:00 PM

breakout Sessions

Choose from a wide selection of training sessions and roundtables led by fellow local government leaders and industry experts. Visit resource rooms to speak with CivicPlus product and service team members to get your questions answered or learn more about the products.

05
Audience Listening to Presenter
Lunch Buffet
06

6:00 PM – 10:00 PM

Client Appreciation Event

Gracias to all our Local Government Difference-Makers! We will be celebrating you with Cinco de Mayo inspired food and drinks at The Barrel Factory, a newly restored, 116-year-old factory in Buffalo’s legendary Old First Ward, featuring Lakeward Spirits Craft Distillery, Pressure Drop Brewery, Buffalo’s Best Cucina Bar Cultivar, and Snowy Owl Kombucha. Transportation Provided.

7:30 AM – 8:30 AM

Breakfast

Fuel up and plan out your schedule for a day filled with lots of impactful, hands-on activities and exploration.

01
Breakfast Food
Registration Desk
02

8:30 AM – 10:00 AM

Difference Maker Keynote

Learn and be inspired by the innovative approaches being used by community organizations in Buffalo to make a major difference in their community.

10:30 AM – 12:00 PM

Difference Maker Volunteer Opportunities
03
Group Eating Meal
Registration Desk
04

12:00 PM – 1:00 PM

Lunch

Lunch is provided for all attendees.

Back to Day Selection
Make a Difference

Volunteer Opportunities

Attendees will be able to help with a community volunteer opportunity at one of the following local non-profit organizations:

The Belle Center

The Belle Center uses innovative educational, social, and community building services for children, youth, senior citizens and families.

Learn More

Buffalo City Mission

City Union Mission is an organization that aims to restore hope to the homeless and hurting of Western New York.

Learn More

West Side Community Services

WSCS operates the only full-service community center in the Niagara District.

Learn More

Operation Clean Sweep

Help us Make a Difference in the City of Good Neighbors by participating in Mayor Byron W. Brown’s Operation Clean Sweep

Learn More
What is CivicSummit?

An exciting opportunity for local government practitioners to learn from industry thought leaders and their peers.

Briefcase

Justify Your Trip

Need help convincing your boss?
Get our Justification Letter.

Download
Camera with Photos

2019 Recap

See what you missed last year and get an idea of what you can look forward to in 2020.

View Photos
Save your spot!

Tickets & Pricing

ROOM ACCOMODATIONS
Hyatt Regency Buffalo
Hyatt Regency Buffalo is the hotel destination in Upstate New York for work and play, with direct conference center access, a spa, and rooftop pool. Stay walking distance from the waterfront, KeyBank Center, and Shea’s Buffalo Theatre. All CivicSummit sessions will take place at the Hyatt Regency Buffalo Conference Center.
ADDRESS
Hyatt Regency Buffalo / Hotel and Conference Center
Two Fountain Plaza, Buffalo, New York, Unites States, 14202
ROOM RATE
$149*
Per Night *Plus Taxes
Available Through 4/7/2020
Visit Buffalo Niagara

Architecture, entertainment and shopping. See all that Buffalo has to offer.

Want to know more?

Frequently Asked Questions

Image Release Policy

I hereby grant CivicPlus, LLC (“CivicPlus”) permission to use my likeness in photographs, video recordings or electronic images in any and all of its publications, including on the CivicPlus proprietary website, without payment or any other consideration. I understand that CivicPlus will take photos of the attendees of the CivicSummit conference (the “Conference”), throughout the duration of the Conference. These photos are the property of and for the use of CivicPlus, and may only appear on the proprietary CivicPlus website, newsletter, conference brochures, social media outlets, or other future CivicPlus promotional material. This also includes photos uploaded using the CivicSummit app.

I hereby irrevocably authorize CivicPlus to edit, alter, copy, exhibit, publish or distribute these images for purposes of publicizing Conference or for any other lawful purpose. In addition, I waive the right to inspect or approve the finished product, including written or electronic copy, wherein my likeness appears.  Additionally, I waive any right to royalties or other compensation arising or related to the use of my image. I hereby hold harmless and release and forever discharge CivicPlus from all claims, demands, and causes of action which I, my heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization.

What CivicSummit IS

CivicSummit is a networking, training, education, and relationship-building event for CivicPlus clients.

  • Learn from industry thought leaders and their peers, while participating in learning sessions, general discussions, and educational lectures all focused on increasing citizen engagement.

  • Learn about new technology that may benefit our administration and citizens.

  • Network and collaborate with hundreds of fellow local government employees.

  • Strengthen their understanding of how to develop digital strategies that impact more citizens.

  • Learn how other municipalities are increasing transparency, strengthening cybersecurity, and improving service delivery to meet increasing citizen expectations.

What Is Included with Registration?
  • One (1) attendee badge 

  • Access to conference keynote and all product and customer sessions

  • Network and collaborate with hundreds of fellow local government employees.

  • Conference materials

  • Breakfasts, lunches and refreshment breaks

  • Admission to CivicSummit  2020 Welcome Reception 

  • Admission to CivicSummit  2020 Client Appreciation Social

  • Admission to registered Monday night social activities

  • Admission to Wednesday Volunteer Opportunity

Client Attendee Substitutions, Cancellations, and Refund Policies

If I can no longer attend, can I transfer my registration to someone else in my organization?
You may send another person from your organization in your place at no additional charge. Substitutions can be made by completing a Request for Substitution form before Friday, May 1, 2020.

What are the cancellation fees if I can’t attend?
If an attendee can no longer attend, a substitution request maybe made. All substitution requests must be submitted by completion of a Request for Substitution form.

If an attendee must cancel without substitution, a refund may be issued for any received payments as set forth herein. All cancellation requests must be completed by submitting the Request for Cancellation form on or before Wednesday, April 22, 2020 at 3 p.m. Central Time. Cancellations received by CivicPlus on or before Wednesday, April 15, 2020 will receive a refund minus a $100 cancellation fee. Cancellations received by CivicPlus between Thursday, April 16, 2020 and Wednesday, April 22, 2020 will receive a 50 percent refund of the amount of any registration fee paid. Cancellations received by CivicPlus on or after April 23, 2020 will be non-refundable. Payments will be refunded by the method that they were submitted. Processing fees will apply. No refunds will be given after the stated deadline. Cancellation of travel reservations and hotel reservations is the exclusive responsibility of the registrant.

How Much Does It Cost to Attend?
  • 2019 Attendees: $599 valid through December 31, 2019
    – Special Code is needed to complete registration.

  • For Those who Register by December 31: $699

  • Everyone Else: $799 beginning on January 1, 2020

  • Additional Training Sessions can be added to registration
    – 1 session- $99
    – 2 sessions - $175
    CivicEngage (Basic and Advance User Sessions)
    CivicRec (Basic and Advance User)
    CivicEngage 6 Analytics
    ADA Workshop (1 & 2)

  • For a Room at the Hyatt Hotel: $149/night plus taxes

  • https://www.hyatt.com/en-US/group-booking/BUFFA/G-CVIC