# Website Design & Communication
Resident-First Design: Easy Website Updates That Matter
Discover three simple website updates that improve resident experience and boost public trust.
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Your agency’s website is a key tool for delivering public services, sharing information, and building public trust with residents. This eBook breaks down key findings from our recent nationwide survey, in partnership with CivicPulse—highlighting three high-impact updates that you can prioritize to improve your site’s performance and better meet resident needs. In this eBook you’ll find recommendations for:
- Improving existing content to ensure information is accurate, easy to understand, and aligned with what residents are searching for.
- Improving general user experience such as enhancing navigation, providing mobile responsiveness, and meeting accessibility standards to serve all residents effectively.
- Creating new content for residents to fill gaps with relevant resources such as FAQs, calendars, maps, and multilingual support.