# Citizen Request Management
The Conversations Playbook: 10-Step Guide
A practical 10-step guide to help your team confidently manage your Conversations module in SeeClickFix 311 CRM.
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This playbook is designed to help teams get the most out of Conversations by guiding you through the key decisions that matter most—from channel setup and ownership to response time expectations and launch planning. Inside, you’ll find clear frameworks, editable worksheets, and example language you can use right away. Whether you’re preparing to start using Conversations or refining existing workflows, this guide offers a structured, approachable way to bring clarity and consistency to resident and staff communications. Download the playbook to start building a Conversations strategy that works for your team.