# Website Design & Communication
FAQ Module Fact Sheet
Put Answers at the Fingertips of Residents
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Simplify Resident Access to Information
The CivicPlus® FAQ Module makes it easy for residents to quickly find answers to common questions through a modern, mobile-friendly, and accessible experience. With centralized management, staff can post department-specific FAQs to the right pages, reduce repetitive calls, and improve community satisfaction.
Key Benefits:
- Improve Access: Intuitive, searchable design helps residents find answers faster.
- Promote Accessibility: Built to meet WCAG 2.1 AA standards for equitable access.
- Reduce Staff Burden: Eliminate repetitive calls with self-service information.
- Cross-Departmental Flexibility: Departments can manage their own content while maintaining consistency.
- Modernize Your Website: Deliver a cohesive, credible digital experience that aligns with your community’s brand.
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