Comprehensive Self-Service
Provide residents with a single, trusted source of truth and service, making it easier for residents to independently find information, pay bills, submit applications, report issues, and more.
Simplify Resident Self-Service with Municipal Websites
Enhance resident satisfaction and operational efficiency with tools that support secure, 24/7 self-service. By optimizing search, integrating key services, and streamlining navigation, residents can quickly accomplish their goals—such as finding information, completing transactions, and engaging with their community—all while reducing administrative burdens.
Explore Resident Self-Service
Product Features
Resident Portal
Give every resident a truly unified, frictionless experience with a single location to manage communications, submit requests, and make payments—all with one password and profile.
Optimized Search and Navigation
Utilize data to ensure users quickly find what they need, reducing frustration and improving engagement. Analyze search patterns and user behavior to surface the most relevant content, and streamline access to critical information.
AI-Powered Chatbot
Expedite resident service and free up staff time with automated responses. By leveraging inputs from the website and staff, data, and natural language processing, it delivers accurate, instant responses to resident inquiries.
Integrated Search
Provide unparalleled self-service capabilities by integrating Municode Codification, Social Media Archiving, Agenda and Meeting Management, and NextRequest with our Municipal Websites for a seamless search experience across products.
Form Center
Provide a library of customizable online forms for applications, registrations, and feedback, enabling residents to complete tasks easily and independently.
Municipal Websites Integrations in the Civic Impact Platform
Municipal Websites provide immense value to the community but become even more powerful when used with the rest of our integrated solutions.
Web AccessibilityComplete set of accessibility and optimization tools that support ongoing compliance for websites. Learn More
Process Automation and Digital ServicesOffer enhanced resident self-service and staff efficiency with digitized forms on your website. Learn More
SeeClickFix 311 CRMIntegrate non-emergency service requests into your website for increased convenience to residents. Learn More
Mass NotificationsReach your residents through as many channels as possible to keep them informed and safe. Learn More
ChatbotAdd an automated, AI-powered customer service tool to your site to expedite resident service and frees up staff time. Learn More
Agenda and Meeting ManagementSync events and search for meeting agendas and minutes without leaving the website. Learn More
Municode CodificationAllow your residents and staff to search municipal code on their your website. Learn More
Social Media ArchivingAllow your residents and staff to search archived social media on their your website. Learn More
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Request a DemoExplore Related Products
Explore other products our customers commonly use with Municipal Websites.
Web AccessibilityImprove compliance and inclusivity with comprehensive web accessibility reporting and remediation.  Learn More
Process Automation and Digital ServicesIncrease efficiency with custom, encrypted forms and automated next steps. Learn More
SeeClickFix 311 CRMCentralize requests and respond faster with automated request management and communication. Learn More
Mass NotificationsStreamline communications and maximize outreach with emergency alerts and routine notifications. Learn More
Social Media ArchivingStay compliant and automatically capture social media records. Learn More
Agenda and Meeting ManagementStreamline meeting and agenda management with a purpose-built platform designed for clerks. Learn More
Municode CodificationSoftware and services for all codification needs. Learn More
Municipal Websites
Ready to simplify content management and resident engagement?