Transforming Engagement: Fredericksburg, Texas, Strengthens Transparency and Community Connection Through Website Redesign

MANHATTAN, KS – December 16, 2025— CivicPlus®, a public sector SaaS leader, partnered with Fredericksburg, Texas, to launch its newly redesigned website, enhancing resident engagement, streamlining end-to-end communication, and expanding digital services. Since its launch in February 2025, the new site has empowered residents to easily connect and participate in government services with an increased focus on web accessibility and user experience.

The new website reinforces the City’s commitment to transparency, ensuring streamlined navigation across departments so residents can find what they need.

The redesign introduces several key enhancements:

• Simplified, streamlined navigation: By utilizing templates and a prominent “Contact Us” path, the City standardized page layouts, menus, and functional website tabs across departments to create a unified experience for residents.
• Organized high-traffic services: Through department microsites for parks and recreation, police and emergency response, and other critical resources, local government staff can better manage and consolidate dedicated services for more efficient communication for those visiting the site.
• Consolidated resource hub: With the help of the CivicPlus Agenda and Meeting Management Select and Mass Notification tools, residents can find agendas and stream meetings all in one centralized location while receiving real-time notifications.
• 24/7 self-service answers: Through an AI-powered chatbot, residents can receive quick answers, even outside business hours, without needing to call or go in-person for information.

“Our goal in our website redesign was to embody our city’s strong sense of community and identity through a clear, accessible, and user-friendly digital experience,” said Fredericksburg Public Information Officer Sean Doerre. “Since launching, our residents now have easier and faster access to town information through streamlined, accessible navigation.”

“We’re proud to support communities like Fredericksburg that understand the value of creating meaningful digital connections with their residents,” said CivicPlus Vice President of Product Management Taylor Willardson. “Fredericksburg’s ongoing commitment to resident satisfaction showcases how modern, innovative technology fosters transparency, accessibility, and civic pride.”

About CivicPlus

Thousands of high-performing civic leaders rely on CivicPlus as their trusted partner for impact-led government. With CivicPlus, leaders can finally overcome the perpetual tradeoff between the demand for better services and the realities of operational resources, leveraging the unique Civic Impact Platform to deliver both unmatched end-to-end automated efficiency and truly unified, delightful resident experiences.

Backed by over 25 years of experience and leveraging the insights of more than 900 team members, our solutions are chosen by over 10,000 organizations and are used daily by over 340 million people in the U.S. and Canada. For more information, please visit www.civicplus.com

Media Contact

REQ for CivicPlus

civicplus@req.co