# Citizen Request Management
Request to Results: A SeeClickFix 311 CRM Train-the-Trainer and User Guide
A dual-purpose webinar that equips admin to confidently train their teams while giving everyday users practical guidance for using SeeClickFix 311 CRM.
Wednesday, January 21st, 2026, at 10 a.m. CT (8 a.m. PT | 9 a.m. MT | 11 p.m. ET)
Register to Attend
Join us for a webinar designed for both administrators and everyday users of SeeClickFix 311 CRM, combining train-the-trainer guidance with direct training for those employees handling requests. Admins will learn how to effectively teach workflows, reinforce best practices, and support consistent adoption across teams. Everyday users will walk through the full request-to-resolution process, gaining practical tips they can apply immediately in their daily work. Whether you’re responsible for training others or using the platform day to day, this session provides clean, actionable guidance for success.
About the Speaker:
Brian McCormick
CivicPlus® Implementation Consultant
CivicPlus® Implementation Consultant Brian McCormick specializes in the SeeClickFix 311 CRM product. He has been with CivicPlus for nearly six years, with the last four dedicated to the SeeClickFix 311 CRM Implementation team. Outside of work, Brian enjoys all things fitness, spending quality time with his family, and exploring his goal of becoming more of a foodie.