# Citizen Request Management
Harness the Potential of the CivicPlus Marketplace App
See how agencies are using the Marketplace App to improve resident engagement, streamline operations, and deliver measurable ROI.
Original Air Date: August 26, 2025
Watch On-Demand
Ready to move beyond the features? In this on-demand webinar, we dive into how local governments are putting the CivicPlus Marketplace App to work by tackling real challenges, driving resident satisfaction, improving response times, and creating better workflows.
Key Takeaways:
- How agencies are leveraging 311 service request workflows
- Best practices for increasing resident adoption and engagement
- How automated mobile-notifications boost operational efficiency
- How to measure impact
Don’t miss your opportunity to get the insights and examples your agency needs to make mobile engagement meaningful
Meet Your Speaker
Cari Tate
Principal Product Manager
Cari started at SeeClickFix in 2014 as a Client Success Manager. As the company grew, she became the Director of Customer Success for SeeClickFix. In July 2020, she was promoted to Solutions Director for CivicPlus’ Mass Notification and SeeClickFix 311 CRM solutions. In her position, Cari utilizes her expertise and customer experience for product strategy and development. In addition to graduating with an MBA from Southern Connecticut State University, her prior adventures include marketing for the architecture firm responsible for restoring the U.S. Capitol dome, serving on a humanitarian hospital ship in Africa, and working for a U.S. Congressperson. Cari lives near Denver with her husband and two kids. On the weekends, you’re likely to find Cari hiking the mountains foraging for wild food, paddle boarding on the lake, or helping with the music/photography studio she co-owns with her husband.