# Citizen Request Management
Optimizing Your Workflow: Work Orders and Internal Categories
Watch this on-demand session to confidently use Work Orders and Internal Categories to support clear, efficient internal workflows.
Original Air Date: February 18th, 2026
Watch On-Demand
Work Orders and Internal Categories are powerful tools, but understanding when and how to use each can have a big impact on daily operations. In this on-demand webinar, we explore real-world scenarios, highlight key differences, and share best practices to help teams work more efficiently and stay aligned.
You will gain a clearer picture of how these tools fit into your existing processes and how to apply them in ways that support both staff and field operations. Watch this session for a practical discussion designed to bring clarity and consistency to how your team uses Work Orders and Internal Categories.
About the Hosts:
Elliot Olson
Implementation Consultant, CivicPlus
CivicPlus® Implementation Consultant II Elliot Olson specializes in our SeeClickFix 311 CRM product. Elliot joined CivicPlus seven years ago, starting on the Web Content team. Her background is in political science and public health, and she’s worked for both local and federal government.
Beyond her work on implementing 311 systems for local governments, Elliot is passionate about DEI efforts and has served on the CivicPlus Diversity, Equity, Inclusion, and Belonging committee for four years. In her free time, she loves to volunteer, read, and spend time with her family.