# Codification & Supplementation
Webinar Recording: Building Resident Trust Through Real-Time Code of Ordinances Transparency
On-Demand
Watch On-Demand
As resident interactions evolve to meet escalating contactless government expectations, it’s more important than ever to provide residents with a transparent, accessible, up-to-date code of ordinances. In this session, you’ll learn about the following:
- The importance of keeping your code of ordinances accessible and accurate
- How failure to make access frictionless can result in resident dissatisfaction
- Solutions to avoid the frustration of “batching” and provide real-world examples from clerks in the CivicPlus® family
Your Host:
Lead Solutions Engineer, CivicPlus & Former Clerk
CivicPlus ® Lead Solutions Engineer Rachelle Cantero partners with customers to explore the benefits of our Agenda and Meeting Management solution. She demonstrates how the software can streamline staff workflows and build resident trust through more efficient, transparent governance. Before joining CivicPlus, Rachelle spent 17 years in state, county, and municipal government, holding roles in community relations, child support enforcement, and as a misdemeanor/juvenile coordinator in the victim witness division. For over a decade, she served the Town of Normal, Illinois, as deputy clerk, engineering office assistant, and communications specialist. Rachelle studied international business at Illinois State University.