The Amazon Effect: Meeting Resident Expectations in the Digital Age

Today’s residents want transparency, accessibility, and instant communication from their local governments. But many agencies still rely on outdated systems that make it hard to keep up with modern expectations.

Watch this on-demand webinar for a discussion on how municipalities are using cloud-based platforms and workflow automation to create resident experiences that feel effortless, from submitting a service request to paying a bill online.

Discover how mid-sized cities are embracing “The Amazon Effect” to:

• Deliver real-time updates that keep residents informed and confident
• Create mobile-first, accessible digital experiences for every user
• Automate transparency across service requests, billing, and communication
• Build trust and satisfaction through modern design and connected tools

Whether you manage communications, customer service, or IT, this session will give you practical strategies to modernize your city’s digital experience.

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