Improving Accessibility and Efficiency: How Chatbots Enhance Municipal Websites

Learn about how chatbots benefit both government employees and residents

Original Air Date: July 24, 2025

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Today’s residents expect fast, accessible, and inclusive digital experiences. With chatbot technology, local governments can meet these expectations—while saving valuable staff time and improving website accessibility.

Hear from chatbot expert Levi Worts for a practical conversation on how local governments can use chatbots to increase website accessibility, improve resident experience, and free up valuable staff time.

What You’ll Learn

How chatbots improve accessibility for all users, including those with disabilities
How municipalities are already using chatbot technology to deliver better service
The time-saving benefits of automating FAQs and common resident interactions

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Meet Your Speakers

Brandon McBride

Demand Generation Manger

Brandon McBride is a seasoned Demand Generation Manager at CivicPlus, where he leads strategic marketing initiatives that drive engagement and pipeline growth. With a strong background in account-based marketing, campaign strategy, and digital demand efforts, Brandon focuses on connecting local governments with innovative solutions to improve community engagement and operational efficiency.

Levi Worts

Senior AI Marketing Strategist

Levi Worts is a seasoned AI Marketing Strategist with a strong background in integrating artificial intelligence into marketing and sales frameworks to enhance dynamic web experiences. Currently serving as the Senior AI Marketing Strategist at SUSE, he focuses on developing AI architectures that personalize and automate customer interactions. His earlier experience includes serving as the Public Information Officer at Montana’s Motor Vehicle Division, where he implemented a chatbot system that significantly reduced customer service phone calls and improved online process completion rates. Levi is recognized for his expertise in AI marketing transformation and has been instrumental in launching generative AI experiences at SUSE. His work emphasizes the importance of structured data and prompt engineering in achieving consistent, brand-aligned outputs.