Enhance Your Civic Experiences With Our 311 CRM and Community Development Software Integrations

Working closely with communities means receiving and responding to many permit and code enforcement requests. It’s a lengthy process when done manually, so we’ve created a time-saving integration between our award-winning SeeClickFix 311 CRM and Community Development software. This unified solution improves organization and productivity while giving residents a voice to impact their community meaningfully, increasing civic trust and engagement.

Supporting the Civic Experience Is Essential to Community Well-Being

Providing transparency into your local government’s operations significantly impacts your residents’ attitudes and behaviors. Recent research at the Harvard Business School found that visualized service requests led to a 14 percent increase in government trust and a 12 percent increase in government support. Additionally, residents who received photos of work in progress submitted 60 percent more requests in 40 percent more categories. This increased engagement creates a sense of civic pride that makes residents happier about their community and leaders.

Benefits of the CivicPlus® SeeClickFix 311 CRM

Our 311 CRM enables your team to respond promptly to resident inquiries and requests and empowers community members to collaborate with local leaders on area improvements. It bridges the gap between residents and local governments, encouraging collaboration and timely resolution, which is good for your community and your staff. Residents can submit requests and concerns on the go from the mobile app, which lets them own their individual impact in their community. Our SeeClickFix 311 CRM also organizes and automatically assigns requests to the proper department, cutting down on manual paperwork and creating a centralized system for communication and request management, increasing productivity and job satisfaction.

Benefits of Community Development Software

CivicPlus’ Community Development software lets you create and manage permit applications, payments, inspections, and contractor credentials electronically. It streamlines the zoning, building, and inspection process while providing residents and businesses with 24/7 digital self-service functionality. Taking these processes online saves time and money by cutting down on manual work, letting your team focus on more critical or strategic tasks, and increasing resident satisfaction and engagement.

Integrating CivicPlus 311 CRM and Community Development Software for an All-Encompassing Tech Stack

To ensure public works and code enforcement teams equally save time and effort managing resident requests with our solutions, we built an integration between our two industry-leading tools that provides the following functionality:

• The SeeClickFix 311 CRM tool displays existing requests and automatically sends them to the officers’ Code Enforcement module dashboard
• Officers can quickly respond and evaluate from their mobile devices, which automatically updates the request status, notifying the resident that their community is addressing their issue
• The above benefits occur without the officer engaging with the request in the 311 CRM software, meaning the staff member needs no additional work

Regarding case management, cases are created from the original request, with lookup connections between them, which are tied to a property management system. From here:

• Officers collect evidence from the field using their mobile devices
• Notices, placards, and other on-site documents are generated on-site
• Inspections are performed in the field with real-time information being uploaded — which is all tied to CivicPlus and ICC codes from within the inspection

Combining our robust 311 CRM and Community Development solutions improves the civic experience for residents, enhances internal workflows, and fosters seamless collaboration across departments.