The Best Social Media Archiving Solution for the Public Sector

Social media is a great channel for public communication, but proper archiving is critical to ensure compliance with federal and state public records laws. The archiving process can be complicated and taxing — unless you have a software solution in place that is purpose-built to automate social media archiving for public sector agencies.

That’s where we come in. CivicPlus® Social Media Archiving software captures 90 percent of your agency’s social media records within 30 seconds of posting, even if posts have been edited, deleted, or hidden — and it preserves your critical metadata, including digital signatures and timestamps.

Other solutions claim to do the same thing, but agencies who have switched to CivicPlus tell a different story.

Why Is CivicPlus Social Media Archiving Software the Best Solution?

Our priority is to provide a robust and reliable archiving solution, considering key factors like speed and connectivity to official social media network application programming interfaces (APIs).

We use streaming whenever possible, but for records captured through polling, we continually cycle through the history of the account, optimizing the time spent on each time period and content type. We also have multiple processes to ensure a comprehensive historical archive and offer a backtracking service to capture records from the account’s creation date. What happens when we discover posts that have been deleted? We implement a multi-step validation process to ensure they’re no longer available and tag the records if appropriate.

Unfortunately, other solutions are not as thorough. More than a dozen customers told us they switched to CivicPlus Social Media Archiving software because of gaps in their archives.

This is unacceptable. With CivicPlus Social Media Archiving software, you gain an automated technology solution you can count on, complete with benefits like:

• Audit trails and blocked lists: Reduce legal exposure with detailed audit trails, blocked lists, and compliance reports for transparent documentation supporting initiatives.
• Advanced search and retrieval: Quickly locate relevant social media interactions using filters, keywords, and custom tags. This capability facilitates real-time size-up, optimizing resource allocation and enhancing public safety campaigns.
• Detailed alerts and analytics: Make data-driven decisions with robust analytics and dynamic reporting, helping you address increased service demands and optimize community engagement strategies.
• Open archiving: Provide your community with the highest level of transparency by making social media records publicly accessible through opting in to our Open Archive add-on.
• API-based integration: Ensure your accounts are backtracked and directly integrated for real-time and comprehensive data capture, robust metadata, and complete records.

What Makes CivicPlus Customer Service Different?

With CivicPlus Social Media Archiving software, you can rest easy knowing our support engineering team proactively monitors network and capture processes around the clock, and we have procedures in place for additional processing attempts if necessary. We also provide account connection monitoring and notification services, so if there’s ever a problem, you’ll know immediately.

And, of course, we’re always here when you need us.

The City of Nashville, Tennessee told us their previous archiving software was difficult to use, inconsistent, and disconnected from several of their social media accounts. They switched to CivicPlus after never actually receiving the support they needed from the software provider.

That’s not how we operate.

Not only do we take customer service seriously, but also, we continue to improve our software based on your feedback. That’s why 28,000 satisfied CivicPlus Social Media Archiving software users rely on our technology to preserve 800 million records — and counting.

But don’t take our word for it. Click here to take a self-guided video tour now. We have bundle options for every need and can help you save money by consolidating your tech stack, making it more manageable, connected, and user-friendly. Try CivicPlus Social Media Archiving software — and our growing list of integrations — today.