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2024 Civic Experience Award Winners

CivicPlus® is honored to announce the top three winners in the 2024 Civic Experience Awards, a program that aims to recognize local government leaders, departments, and municipalities working hard to improve civic experiences to create greater civic participation and satisfaction, safer, cleaner, and more profitable communities.

Congratulations to the 2024 Civic Experience Award Winners

Rancho California Water District

In December 2023, Rancho California Water District improved its emergency water shutdown alert system by adding an alert feature to its CivicPlus Website, allowing customers to track water repair stages online. By implementing a solution with real-time updates, the District was able to reduce the need for customers to make direct calls and improved accessibility to offer non-English speakers a better way to stay informed. The upgrade has enhanced the overall customer experience, significantly reduced call volumes, and strengthened relations with customers at minimal cost to the District.

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City of Midland, Texas

In 2023, the City of Midland modernized its website by hiring its first UX Designer and implemented a CivicPlus Municipal Website, SeeClickFix 311 CRM, and an AI chatbot, Jacky. These improvements streamlined city services and improved web accessibility, making it easier for residents to engage online. Midland’s expanded UX team and focus on user-centered design reflects its commitment to a cohesive digital experience and excellence in customer service.

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Chesterfield County, Virginia

Chesterfield County, Virginia, modernized its website, Chesterfield.gov, to create a more user-friendly and efficient platform by addressing the need for updated web design, improved navigation, and accessibility. The initiative reduced the site map from 4,000 to 400 pages, improved mobile optimization, and engaged over 200 departmental liaisons through regular training and analytics reviews. Key innovations included the “Analytics Wrapped” program for data-driven insights and AI-enhanced search, improving accessibility and streamlining information access for residents.

Chesterfield County, Virginia, is a two-time Bronze Civic Experience Award winner.

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Finalist

The City of Gadsden, Alabama

In 2023, Gadsden enhanced community engagement by updating its website, launching a texting platform, and introducing the HeyGadsden app. These updates, part of the “GROW Gadsden” plan, improved transparency and trust, boosting resident participation and fostering a stronger civic identity.

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Finalist

The Village of Wellington, Florida

In January 2023, Wellington, Florida, launched FlashVote to boost public participation in decision-making. This platform gathers real-time feedback from residents through quick surveys, replacing traditional methods like town halls.

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Finalist

The City of Seguin, Texas

In January 2023, Seguin revamped its website with CivicPlus to match its rapid growth. The redesign improved communication, transparency, and access to city services. It features user-friendly navigation and highlights Seguin’s culture while offering easier access to key info, virtual services, and events.

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Finalist

The City of Eureka, California

In 2023, Eureka launched quarterly Community Health Town Halls, led by the mayor and crisis response team, to address mental health, substance use, and homelessness. These interactive sessions, available in person and via broadcast, enhance civic engagement, foster open dialogue, and promote community-based solutions.

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Finalist

Township of Millburn, New Jersey

On June 27, 2023, Millburn Township launched a redesigned website through CivicPlus, improving navigation, accessibility, and visual appeal. The site has become a key information hub with prominent links, mobile-friendly access, and high-impact visuals. The redesign boosted engagement, increasing traffic by an impressive 26.6%.

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Finalist

Terrebonne Parish, Louisiana

Consolidated Government Quality of Life – Athletics and Leisure

In 2023, Terrebonne Parish’s Department of Quality of Life-Athletics and Leisure launched free sports programs for underprivileged and disabled residents. These initiatives, supported by volunteer coaches, provided inclusive recreational opportunities, fostering community involvement, safety, and a sense of belonging for all participants.

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Finalist

The City of San Bernardino, California

In June 2023, San Bernardino’s Clerk’s Office launched NextRequest, a CivicPlus platform, to streamline public records requests. This user-friendly system enhances transparency and accessibility, allowing residents to easily submit, track, and search requests.

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Thank You to Our Judges

Rick Satterfield

CivicPlus Customer and Webmaster for the City of Pocatello, Idaho

Alex Franz

2023 Civic Experience Award Recipient and Assistant to the Village Manager of Skokie, Illinois

Chaquinta Fisher

CivicPlus Customer and Desktop Support Manager and Web Accessibility Coordinator of McLennan County, Texas

James Fuller

2023 Civic Experience Award Recipient and IT Director of Calera, Alabama

Arlene Schwartz

2023 Civic Experience Award Winner and Vice Mayor of Margate, Florida

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