Transforming Civic Engagement: Windsor, Colorado Expands Digital Accessibility with CivicPlus

MANHATTAN, KS – September 17, 2025 – The Town of Windsor, Colorado, one of the state’s fastest-growing communities, partnered with CivicPlus® to expand digital accessibility and civic engagement. With nearly 47,000 residents relying on timely information and access to local services, Windsor worked with CivicPlus to launch an expanded, accessibility-focused digital hub that ensures every resident can easily connect with town government.

Since 2007, Windsor has invested in a wide range of digital tools from CivicPlus, including Agenda and Meeting Management, Process Automation and Digital Services, and the SeeClickFix 311 CRM solution – all focused on ensuring residents can access government services anywhere and anytime. Windsor’s primary digital hub is its CivicPlus Municipal Website, supported by complementary accessible platforms and services including a monthly print newsletter, meeting agendas, web forms, timely service requests, and a mobile app.

This past June, Windsor transitioned its website to meet compliance regulations of Section 508 of the Rehabilitation Act and Colorado House Bill 21-1110, which requires government websites to be accessible to individuals with disabilities. Key accessibility enhancements to Windsor’s website include:

• Inclusive Design: Dyslexia-friendly fonts and adjustable text size and color options ensure comfortable reading experiences for all.
• Accessible Content: Alt text, image descriptions, and structured headings make navigation easier for residents using assistive technologies.
• Simplified Management: Built-in tools help staff keep content accessible and compliant, reducing barriers for future updates.

“Accessibility is at the heart of how we communicate with our residents,” said McKenzie Paine, Communications Manager for the Town of Windsor. “By partnering with CivicPlus, we’re ensuring that every member of our community can easily connect with town services and engage with local government, no matter their abilities or the devices they use.”

Collectively, Windsor operates three CivicPlus-powered websites for the town, recreation services, and the police department. In 2024, these sites collectively logged 1.3 million visits, with both the main town site and recreation site each attracting over 600,000 hits.

“Windsor exemplifies how a forward-thinking community can leverage technology to create more inclusive, accessible, and engaging experiences for residents,” said CivicPlus Vice President of Product, Julie Sargent. “Their investment in accessibility not only meets compliance requirements but also ensures residents feel welcomed and supported every time they go online.”

About CivicPlus

Thousands of high-performing civic leaders rely on CivicPlus® as their trusted partner for Impact-Led Government. With CivicPlus, leaders can finally overcome the perpetual tradeoff between the demand for better services and the realities of operational resources, leveraging the unique Civic Impact Platform to deliver both unmatched end-to-end automated efficiency and truly unified, delightful resident experiences.

Backed by over 25 years of experience and leveraging the insights of more than 900 team members, our solutions are chosen by over 10,000 organizations and are used daily by over 340 million people in the U.S. and Canada. For more information, please visit civicplus.com.