# Public Safety
Unified Civic Engagement: How Mass Notification Enhances the CivicPlus® Portal Experience
Streamline communication and improve the resident experience with this key software integration
Original Air Date: March 26th, 2024
Watch the Recording
Local government agencies must have systems in place to reach all residents and staff in emergent and non-emergent situations. In an emergency, that means being able to send life-saving alerts to community members through multiple channels while keeping employees updated with clear instruction. On a day-to-day basis, it means boosting resident satisfaction with news tailored to individual preferences and making it easier for staff to collaborate on government initiatives.
The CivicPlus Mass Notifications system offers a powerful solution to protect and engage residents within a single platform for sending multi-channel internal, external, emergency and non-emergency alerts. Local governments can unlock the full potential of this tool and see increased resident engagement by integrating it with a centralized online hub: the CivicPlus Portal. This integration presents staff and residents with a one-stop, frictionless digital workflow to enhance the civic experience.
On March 26th 2024, local government technology experts Cari Tate and Phil Claiborne hosted a live webinar exploring the impact of integrating our Mass Notification solution with the CivicPlus portal. The recorded presentation gives an overview of key benefits and dives into real-world scenarios that demonstrate how this integration transforms resident communications. It also reveals ways to:
- Improve the Resident Experience. Upgrade the resident sign-up process for mass notifications with increased user-friendliness, mobile responsiveness, and WCAG accessibility to enhance inclusivity.
- Streamline Communication for PIOs. The CivicPlus Portal acts as a central hub for communication professionals and PIOs, simplifying workflows and ensuring effective message delivery.
- Align to Support Local Government Goals. More engagement with mass notifications leads to higher conversion rates in multi-product opportunities, supporting sales goals and Gross Revenue Retention.
Discover the integration that fosters higher community engagement with a cohesive civic experience. Fill out the form to watch the recording and gain exclusive insights.
Additional Resources:
- Mass Notifications Enhance Your Emergency Communication Strategy with IPAWS Integration
- Emergency and Routine Mass Notifications for Public Safety Communicators
- Why Every Community Needs an Emergency Mass Notification System
- Four Ways to Master Mass Communications eBook
- It’s Easy to Switch to the Mass Notification Solution from CivicPlus®
About the Hosts:
Cari Tate
Senior Director, Product Management, CivicPlus
CivicPlus Senior Product Director, Infrastructure & Operations Cari Tate leads our SeeClickFix 311, Community Development, Asset Management, and Utility Billing solutions. In her position, she utilizes her expertise and customer experience for product strategy and development. In addition to graduating with an MBA from Southern Connecticut State University, Cari’s prior adventures include marketing for the architecture firm responsible for the restoration of the U.S. Capitol dome, serving on a humanitarian hospital ship in Africa, and working for a U.S. Congresswoman.
Phil Claiborne
Product Director, CivicPlus
CivicPlus® Product Director Phil Claiborne leads the Platform & Shared Services that connect our solutions and power the Civic Impact Platform. His teams are responsible for the AI agents, intelligent workflows, and data-driven insights that enable governments to deliver more efficient, intuitive, and resident-centered experiences. Phil strives to bring CivicPlus products together into a unified technology platform through the continued development of platform tools, integrations, and intelligent capabilities. He has over 25 years of experience in the govtech space and is passionate about helping government work better for both staff and the residents they serve.