Chestermere, AB Partners with CivicPlus® for Award-Winning City Website
Keys to Project: :
CMS, Mobile Responsiveness
Chestermere has earned the title of Alberta’s Oasis. This dynamic, recreational city, situated outside of Calgary next to the pristine Chestermere Lake, offers its residents a laid-back, but active lifestyle. Chestermere’s idyllic nature has led to a recent population surge, making it one of the fastest-growing communities in the country. Only a decade ago, the community was home to 11,000 residents. Today, over 20,000 people call the City home.
According to Katie Lamanna, City of Chestermere Communications Officer, as the lakeside community continues to grow, it is important to its local government that it continues to meet the needs of its growing population. To help ensure the City is communicating with residents and visitors in a timely and efficient manner, it relies on its CivicPlus Municipal Website.
My understanding is that updating our previous website was a challenge for our staff at the time,” said Lamanna. “They were not able to make updates themselves. All changes had to be sent to a webmaster. At the time, the City was also utilizing multiple domains, which made the management process more difficult as well.
City of Chestermere Communications Officer
Redesigning a New Website
To ensure a better end-user experience, and streamlined administrative management, the City decided to consolidate its domains and redesign its website on the CivicEngage CMS. Four years after its initial CivicPlus website launched, the City of Chestermere worked again with its CivicPlus team to redesign its website. Not only did the redesign offer the City an opportunity to refresh the look of its website, and reconfigure its content and navigation to meet the evolving needs of its residents, but it was also able to optimize its website for mobile users. At the time of the redesign, the City of Chestermere also took advantage of CivicPlus’ subsite offering and developed a unique subsite for its Economic Development Office.
A Modern, Mobile-Friendly Design
According to Lamanna, the redesign process was successful, thanks to the collaborative efforts of the City’s internal committee, and its CivicPlus project management team.
“We were intentional about collaborating with staff from each department that was going to be impacted by the website redesign,” said Lamanna.
Much of the City’s redesign process focused on the website’s usability, and on placing the types of content on the homepage that are most frequently sought by visitors. The team’s decisions relative to content and navigation were informed by data received from its previous CivicPlus website and analyzed with the help of its website design and project management team.
“We changed the format and navigation of our homepage,” said Lamanna. “We moved away from the slideshow we had on the homepage and replaced it with a News Flash section. We also added a search bar right to the middle of the homepage, because we learned that a lot of citizens who come to our website want to simply search for exactly what they need, rather than navigate the site’s menus.”
Lamanna further explains that the move to CivicPlus has provided greater functionality and customization capabilities.
“It’s been important to us that the new platform provides more functionality to customize the homepage. It also allows us to link to our social channels, which has been important in our efforts to engage our citizens.”
As a result of its redesign efforts, the City of Chestermere is able to maintain a digital presence that better reflects everything that is unique and beautiful about Alberta’s Oasis.
“Our redesigned website has a more modern look, and it’s mobile friendly,” said Lamanna.
Satisfied, and Engaged Residents
Lamanna believes the efforts to redesign the City’s website have been effective in allowing its residents’ end users to better find the local news and information they are seeking as well.
“What’s been most helpful for our citizens is the way we have restructured our content,” said Lamanna. We’ve created more landing pages and have made it easier for our citizens to find more information more quickly. We have received positive feedback both internally and externally on the restructured content.”
The City of Chestermere is continually working to optimize the effectiveness of its CivicPlus website by regularly reviewing its website analytics. Immediately after the website redesign launched, the City also embedded a survey on the homepage, which was built using the CMS’s Form Center, which asked users to provide feedback on the new design. According to Lamanna, the responses were positive, which reaffirmed for The City that its efforts to better optimize its website were effective.
The City also promoted its website redesign with a news release sent to its local media and a social media campaign that highlighted the website’s newest features.
An Award-Winning Design
Not only was Chestermere successful in redesigning a website that better met its residents’ needs, but it also earned recognition for its efforts with a gold medal in the 2017 dotCOMM Awards. The award competition, which recognizes excellence in web creativity and digital communications, recognized Chestermere’s website for its redesigned, fresh, and modern look.
“Overall, it was a very successful redesign process with CivicPlus,” added Lamanna.
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