311 CRM Case Studies
Population
Municipality
Solution
Tamarac Reduces Wait Times by 40%, Saves 30% Staff Time, and Increases Satisfaction by 20%
Products:
311 CRM
Codification & Supplementation
Municipal Websites
Social Media Archiving
Website Accessibility
City: Tamarac, FL
Population: 72,372
Saving 5–8 Hours a Week: How Fort Lupton Simplified PDF Accessibility
Products:
311 CRM
Agenda & Meeting Management
Codification & Supplementation
Municipal Websites
Social Media Archiving
Website Accessibility
City: Fort Lupton, Colorado
Population: 10,566
Improved Access, Reduced Workload: James City County’s Digital Housing Portal Success
Products:
311 CRM
Agenda & Meeting Management
Civic Experience Platform
Codification & Supplementation
Municipal Websites
Process Automation & Digital Services
Social Media Archiving
County: James City County, Virginia
Population: 82,654
Turning Insight into Action: How Lawrence Leveled Up Resident Engagement and Service Delivery with SeeClickFix 311 CRM
Products:
311 CRM
City: City of Lawrence, Kansas
Population: 96,207
St. Joseph County, Indiana Transforms Resident Engagement and Operational Efficiency with Integrated Solutions from CivicPlus
Products:
311 CRM
Civic Experience Platform
County: St. Joseph County, IN
Population: 250,000
Elkhart, IN Improves Efficiencies with Integrated Software from CivicPlus®
Products:
311 CRM
Community Development
City: Elhart, Indiana
Population: 53,801
Fayetteville, AR, Feels the Benefits of an Integrated, Civic Experience Platform from CivicPlus®
Products:
311 CRM
Agenda & Meeting Management
Civic Experience Platform
Codification & Supplementation
Municipal Websites
City: Fayetteville, AR
Population: 95,230
Tavares, FL Excels and Creates Frictionless Civic Experiences
Products:
311 CRM
Civic Experience Platform
City: Tavares, FL
Population: 16,752
Sandy City, UT Communications Team Wins Best of State Award
Products:
311 CRM
Civic Experience Platform
Codification & Supplementation
Mass Notification System
Municipal Websites
Process Automation & Digital Services
City: Sandy City, UT
Population: 96,137