311 CRM Case Studies
Population
Municipality
Solution
Improved Access, Reduced Workload: James City County’s Digital Housing Portal Success
Products:
311 CRM
Agenda & Meeting Management
Civic Experience Platform
Codification & Supplementation
Municipal Websites
Process Automation & Digital Services
Social Media Archiving
County: James City County, Virginia
Population: 82,654
St. Joseph County, Indiana Transforms Resident Engagement and Operational Efficiency with Integrated Solutions from CivicPlus
Products:
311 CRM
Civic Experience Platform
County: St. Joseph County, IN
Population: 250,000
Kitsap County, WA Slashes Spill Response Times
Products:
311 CRM
County: Kitsap, WA
Population: 271,473
King County Parks, WA: Resident-Staff Collaboration with SeeClickFix
Products:
311 CRM
County: King County Parks, WA
Population: 2,253,000
Anne Arundel County, MD: 89% Increase in Citizen Engagement
Products:
311 CRM
County: Anne Arundel, MD
Population: 579,234