2026 Community Impact Award Winners
CivicPlus® is honored to announce the winners of the 2026 Community Impact Awards, celebrating customers whose departments, teams, and initiatives are creating meaningful change in their communities. Through innovative programs, improved services, and modernized operations, these award recipients deliver measurable impact and better experiences for residents.
Congratulations to the 2026 Community Impact Award Winners
Borough of Red Bank, New Jersey
Red Bank set out to close a real inequality: Roughly a third of its residents, primarily Spanish speakers, weren’t regularly hearing from their own government. The Borough responded with a Community Outreach Program that knocked on more than 8,000 doors and held over 1,275 direct conversations, connecting residents to services they hadn’t known were available. Every Borough communication is now consistently available in both English and Spanish, turning a communication gap into a trust-building culture shift.
Read the Full Case StudyThe Product Suite Includes:
Municipal Websites
Improve engagement and communication with a world-class website
Mass Notification
Streamline communications and maximize outreach with emergency alerts and routine notifications
Web Accessibility
Improve digital content compliance and inclusivity with comprehensive accessibility solutions
City of Panama City, Florida
Still rebuilding years after Hurricane Michael, Panama City set out to become its own most trusted source of information, rather than residents finding out about their city secondhand. A redesigned website, monthly newsletter, video updates, and mass notification system gave residents one reliable channel to rely on. Since launch, the City has delivered more than 400,000 text alerts and grown website traffic by double digits year over year.
Read the Full Case StudyThe Product Suite includes:
Municipal Websites
Improve engagement and communication with a world-class website
Mass Notification
Streamline communications and maximize outreach with emergency alerts and routine notifications
Web Accessibility
Improve digital content compliance and inclusivity with comprehensive accessibility solutions
City of Tarpon Springs, Florida
With more than half its residents over 55, Tarpon Springs needed technology that felt approachable, not intimidating, to avoid eroding trust instead of building it. The City redesigned its website, launched a chatbot named Spongy, and modernized its public meeting process with on-demand agendas and lobby kiosks. The new meeting management system alone supported nearly 400 public meetings in its first year, giving residents an easier way to stay engaged with local government.
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Finalist
City of Urbandale, Iowa
To better connect residents with parks and recreation opportunities, the City of Urbandale, Iowa, replaced its traditional printed recreation guide with a dynamic digital experience built within its existing CivicPlus platform. The approach supported more than 300 seasonal programs, increased recreation webpage engagement by nearly 60% from 2024 to 2025, improved accessibility, and eliminated approximately $25,000 in annual printing and mailing costs.
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The Product Suite includes:
Finalist
City of Woodstock, Illinois
The City of Woodstock built a more accessible, connected community through a coordinated initiative that combined digital accessibility, inclusive public spaces, pedestrian safety, and long-term planning. From achieving a 97% website accessibility score to opening an intergenerational playground and securing a $250,000 Safe Routes to School grant, the City’s efforts improved mobility, expanded access, and created a more welcoming community for residents of all ages and abilities.
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Finalist
Nassau County, Florida
Nassau County modernized its digital presence in 2025 through a comprehensive website redesign and accessibility initiative built on the CivicPlus platform. The effort strengthened ADA compliance, improved navigation and mobile usability, established countywide accessibility standards, and reduced accessibility issues through ongoing remediation, automated PDF conversions, and governance. By creating a more inclusive and user-friendly online experience, Nassau County is making it easier for residents to access information, services, and emergency resources.
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Finalist
Pasco County, Florida
As housing costs continued to rise, Pasco County Community Development expanded its Down Payment Assistance Program to help low- and very low-income families achieve homeownership. By increasing assistance limits and the maximum eligible home purchase price, the County served more than three times as many households in one year, helping 75 families purchase homes in 2025 while strengthening housing stability and economic opportunity.
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Finalist
City of Goodlettsville, Tennessee
Through Project ‘072, the City of Goodlettsville modernized how residents access services and interact with local government. By launching Process Automation and Digital Services and SeeClickFix 311 CRM, the City replaced manual workflows with streamlined online services, deployed 174 digital forms, processed more than 16,465 submissions, and strengthened transparency through a centralized resident request platform.
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Finalist
City of Hutto, Texas
The Hutto Parks and Recreation Department transformed how residents experience parks, programs, and community events by becoming a Certified Autism Center through the International Board of Credentialing and Continuing Education Standards (IBCCES). Through staff training, sensory-inclusive playground design, and dedicated sensory-friendly spaces and event accommodations, Hutto is creating more welcoming experiences for neurodivergent residents while expanding access to recreation for the entire community.
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The Product Suite includes:
Finalist
City of Clewiston, Florida
The City of Clewiston modernized how residents access government information by bringing its website, meeting management, public records, municipal code, and communications into a unified CivicPlus ecosystem. The initiative streamlined internal operations, strengthened staff collaboration, and created a more accessible digital experience that has increased online engagement while improving transparency and community connection.
Read the Full Synopsis
The Product Suite includes:
Municipal Websites
Improve engagement and communication with a world-class website
Agenda and Meeting Management
Master meeting and agenda management with a purpose-built platform designed for clerks
Municode Codification
Software and services for all codification needs
Honorable Mention
Town of Windsor, Colorado
This year’s Community Impact Awards also recognize Chris Bates, an Art and Events Specialist with the Town of Windsor, Colorado, as an honorable mention. Nominated by nine members of his community, Bates transformed an underused historic space at the Windsor Art and Heritage Center into a premier gathering spot for regional artists, organizing exhibits, sculpture installations, and cross-genre showcases that brought visual artists, poets, and musicians together for the first time. His work earned him Windsor’s Employee of the Year award and, by his community’s own account, built something the town had never had before.
