NextRequest
Streamline the receipt, routing, and release of public records with public records request management software
Streamline Public Records Request Management, Responses, and Communication
Local governments face increasing pressure to manage complex public records requests efficiently, comply with transparency laws, and ensure timely access to information.
CivicPlus® NextRequest streamlines the entire records request workflow within a single platform, allowing for swift receipt, routing, redaction, and release of records through a modern online portal. From start to finish, our open records request software increases efficiency, supports compliance, reduces risk, and fosters resident trust.
70K+ Trusted by over 70K active NextRequest users
1M+ ~1 million requests per year
300K+ Over 300k documents redacted per year
Explore NextRequest
Simplify public records management with an all-in-one solution that streamlines requests, enhances transparency, and improves efficiency for your agency.
Product Features
Automated Workflows & Centralized Tracking
Automatically route requests to the right place and prompt follow-up tasks, like identifying records for redaction, for timely, secure responses.
Learn More
Centralized Request Tracking
Track all requests from submission to completion in one unified dashboard.
Learn More
RapidReview
Extract files, batch redact across documents, leave comments, automate redaction logs, and autosave work—all in one platform.
Learn More
Payments and Invoicing
Automate cost recovery, streamline billing, and improve transparency with built-in invoicing tools.
Learn MoreHow It Works
Streamline the entire records request process—from intake and routing to redaction and release—all within a single online platform.
Learn More
Say Goodbye to Inefficient, Time-Consuming Public Records Management
When it comes to records requests, outdated systems and processes lead to time-consuming repetitive tasks, long resolution times, and heightened compliance risks.
With limited resources and high public expectations, agencies need a streamlined, secure, and user-friendly solution to handle records management effectively. Click below to see how we’re solving the top challenges in records request management.
-
Time-Consuming Tasks and High Volume of Complex Requests
-
Addressing Gaps in Interdepartmental Communication
-
Managing Compliance and Risk
-
Balancing Time Management and Limited Resources
-
Fragmented Resident Experiences
Ready to see NextRequest in action?
Get a DemoEnhance Efficiency and Transparency for Your Staff and Community
Explore how our public records management solution streamlines request fulfillment, reduces risk, and enhances transparency.
- Improve compliance with built-in tracking, audit-ready documentation, and automated workflows.
- Simplify complex workflows and enhance data security.
- Foster public trust through accessible and efficient records management.
- Streamline and automate billing cycles, reduce manual work, and connect field data to billing to prevent missed charges and speed up collections.
- Resolve service issues quickly and empower teams to deliver timely, accurate, high-quality resident service.
- Promote transparency and foster public trust.
- Strengthen governance through improved information access, audit readiness, and seamless cross-departmental collaboration.
- Mitigate legal risks and reduce errors.
- Uphold transparency with secure, accurate record-keeping and timely responses to requests.
- Create and manage requests with personalized account access.
- Access records easily through an accessible public interface that makes finding information quick and simple.
- Find information faster with website search integration.
What Our Customers Are Saying
-
Read the Case Study
Sunem Carballo
Senior Administrative Assistant, City Clerk's Department, Imperial Beach, CA
-
We can redact documents and apply codes directly within the platform, which is much more efficient than dragging and dropping from your e-mail to your desktop, redacting, and then uploading them again.
Read the Case Study
Marco Martinez
Assistant City Clerk, Manteca, CA
-
The great thing about having NextRequest is that I’m able to provide data quickly… I don’t have to go to the file cabinet and count how many records; I can see who the records came from and when they came in much more efficiently.
Read the Case Study
Sha Fields
Coordinator of Board Governance and Custodian of Records, Riverview Gardens School District
-
We literally would not be able to keep up without NextRequest. Using a manual system is no longer an option for us.
Read the Case Study
Kryss Rankin
City Clerk, West Sacramento, CA
-
We love the ease of use of NextRequest! New employees are able to jump right in and start using it.
Read the Case Study
Kathy M. Thake
Assistant to the Village Manager, Village of Niles, IL
-
If we didn’t have one specific system that could receive all of our records requests, I think it would be extremely cumbersome to track every request.
Read the Case Study
Sergio Uribe
Corporal, Orange County Sheriff's Office, FL
NextRequest in the Civic Impact Platform
NextRequest works seamlessly on its own but becomes even more powerful when integrated with the rest of our government solutions for enhanced transparency and efficiency.
Municipal WebsitesIntegrate public records from NextRequest within your agency’s main website search results. Additionally, connect your agency’s Social Media Archiving, Agenda and Meeting Management, and Municode Codification instances for even greater transparency. Learn More
PortalGive every resident a truly unified experience with a single location to manage communications, submit forms and requests, and make payments—with one username and password. Learn More
CivicPlus App SwitcherQuickly navigate between CivicPlus solutions with a single login for seamless public records access alongside your other CivicPlus tools. Learn More
Top NextRequest Resources
Explore Related Products
Explore other products our customers commonly use with NextRequest.
Social Media ArchivingStay compliant and automatically capture social media records. Learn More
Municipal WebsitesImprove engagement and communication with a world-class website. Learn More
Agenda and Meeting Management Master meeting and agenda management with a purpose-built platform designed for clerks. Learn More
Municode CodificationSoftware and services for all codification needs. Learn More
Frequently Asked Questions About NextRequest
What is FOIA?
The Freedom of Information Act (FOIA) is a law that provides the public the right to request access to records from any federal agency.
States in the US have similar state-level laws to enforce residents’ rights to request records. These are commonly referred to as public records laws, open records laws, or sunshine laws, in addition to FOIA laws.
What types of information need to be redacted from FOIA requests?
How does NextRequest handle document redaction?
Where is NextRequest data hosted?
NextRequest
Ready to boost records request compliance and efficiency?
The biggest difference for us with NextRequest is the time savings factor. I don’t have to create a log anymore since all the information comes directly from the requester and is put directly into NextRequest. I can run reports from there, which saves a lot of time.