Explore SeeClickFix 311 CRM: API Access Integrations

Ensure that siloed systems, manual processes, and data black holes never slow your ability to maintain the safe, clean, and efficient community your residents expect.

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Connect Systems with Powerful Integrations

Create workflow-multiplying automations by integrating your SeeClickFix 311 CRM solution with the software you rely on across departments and teams. Our software integrates with leading technologies in asset and work order management, code enforcement, geographic information system (GIS), 311 and customer service (CRM), waste management, and more.

Asset and Work Order Management

SeeClickFix 311 CRM provides hosted integrations with asset and work order management systems. These integrations enable resident requests to instantly route into asset management software. Through the two-way integrations, the public works staff and the resident requester are kept up to date with comments and status changes. This provides a front-end public-facing portal for the customer to track all requests while automatically integrating the requests with the customer’s backend asset management system.

CivicPlus® Asset Management

ArcGIS Workforce

Opengov EAM

Cityworks Asset Management Software

Brightly Asset Essentials

IBM Maximo

Infor Public Sector

Lucity

PubWorks

Tyler Enterprise Asset Management

VUEWorks

311 and CRM

SeeClickFix 311 CRM provides productized, hosted integrations with enterprise CRMs. This enables a local government organization to utilize their enterprise system across departments while SeeClickFix 311 CRM has a public-facing tool for easy-to-use request submission. Residents submit requests via mobile apps and web portals. The requests are then automatically submitted into the organization’s CRM system for response. When closed by staff, the resident is automatically notified via SeeClickFix 311 CRM.

Lagan (KANA Open 311 / Verint CRM)

Oracle Service Cloud

Microsoft Dynamics

Code Enforcement

SeeClickFix 311 CRM provides the ability to manage a code enforcement complaint within the existing code enforcement software. These productized integrations offer the ability for residents to have a single portal for reporting all types of concerns into SeeClickFix 311 CRM, but for code enforcement type issues, they are sent to the existing code system. This enables residents to get notified on SeeClickFix 311 CRM automatically, for a seamless end-to- end experience, while your staff enjoy the workflow system they already know.

CivicPlus® Community Development (Code Enforcement)

Accela Automation

TRAKiT (CentralSquare)

Tyler Technologies Enterprise Permitting & Licensing Software (EnerGov)

Geographic Information System (GIS)

The SeeClickFix Connector for ArcGIS offers a one-way integration of your SeeClickFix 311 CRM data into ArcGIS Online. This integration provides a Feature Service within ArcGIS to display your request data in internal reports, public maps, and Esri Open Data Portals.

ArcGIS Online

Waste Management

With the integration to Bigbelly’s API, organizations using SeeClickFix 311 CRM can receive and process notifications about the status of Bigbelly stations in the same system that they already manage public service requests.

Bigbelly

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SeeClickFix 311 CRM in the Civic Impact Platform

SeeClickFix 311 CRM is an essential tool on its own, but it’s even more powerful when used with the rest of our integrated local government technology portfolio.

Community DevelopmentEmpower your team to receive and respond to permit and code enforcement requests. Learn More

AI-Powered ChatbotExpedite resident service and free up staff time. Learn More

Municipal WebsitesIntegrate non-emergency service requests into your website for increased convenience to residents. Learn More

Mass NotificationsReach your residents through as many channels as possible to keep them informed and safe. Learn More

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Resident Request Software Success Stories

From small rural countries to large metropolitan cities, we’ve got you covered with a centralized platform.

We transitioned to CivicPlus last year. Now we can record immediate results. We are receiving approximately 10,000 requests every quarter.

Debdulal Bagchi

Deputy Director - Digital Services, City of Syracuse

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We want the best website, we want to drive to that goal. The goal is to win the best website of the year award. That is the stated goal, we may not win it, but that is the intention.’ We wanted it to look the most professional; we wanted it to have cool things that happen aesthetically; we wanted the design team to feel free to step out of bounds and try new things with us. We were not looking for an out-of-the-box solution, we wanted to push the envelope a little bit and present something cutting edge, because our residents would be receptive to that. Our residents are excellent in their careers. They’re sophisticated in the work that they do, and they expect to see that same level of excellence from their local government. We wanted to meet that level of expectation; it was the stated goal from the beginning.

Jayne Wellman

Director of Operations, Reading, MA

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Getting people to find and download the app and being able to report issues to their government, I think, is incredibly important. So is being able to meet the residents where they are— on their phones. They don’t even have to go to our website to navigate there. They can just put the app on their phone, and when they’re out and about in the community, if they see something, they can reach right out and let us know so that we can get it resolved.

Francisco Fotia

Economic Development Planner, Department of Infrastructure, Planning & Growth, St. Joseph County, IN

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We are making great strides toward becoming a digital community to better serve our residents. The addition of the Newark Connect application will empower residents to access government services through their smartphones and enhance our efficiency. Stronger use of technology is helping us create a safer, more collaborative and empowered Newark.

Ras Baraka

Mayor, Newark, NJ

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The City of Elkhart was seeking an opportunity where its constituents could experience a ‘one-stop-shop’ where customer service and staff could be held accountable for its services. Elkhart is a City with a heart that takes priority in addressing each concern within 24 hours, and [CivicPlus] allowed us the opportunity to provide better communication, services, and connections with constituents of Elkhart.

LaShawn Brooks

Coordinator for MyElkhart311

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A representative

Tavares, Florida

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During a storm event, when staff is sitting in our emergency operations center looking at SeeClickFix issues coming in, we use the data to triage requests and walk high priority ones over to emergency management staff.

David Flintom

Director of the City of St. Petersburg, Florida Mayor’s Action Center

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The beauty of SeeClickFix 311 CRM is if you’ve got the app, it geolocates you and will instantly let you know if you’re in our jurisdiction, or somebody else’s. It helps educate a resident about where they’re standing in relation to who handles it, giving them the power to easily report and notify the right people. On the other side, it gives park staff a greater level of efficiency.

Eli Brownell

Parks Communications Specialist for King County Parks

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I think public works directors are looking to try to figure out a way to branch between their roads and their traffic and their sewer and stormwater. At least here, that was our goal. We wanted one unified system.

Angela Gallardo

Kitsap County Public Works Stormwater Division Program Manager

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We wanted to be able to connect residents directly to the staff that were going to address their concerns so issues could be resolved as quickly as possible. We needed a tool to help us achieve our goals and meet our responsibilities.

Kevin Louis

Public Works Director, Casa Grande, AZ

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