Clerks: Nine Ways Integrated Software Benefits Your Community

As a clerk, your day-to-day job is difficult enough without the stress of juggling multiple software solutions. By integrating your tech stack, you can instantly make life easier for not only yourself but also your colleagues and residents. At CivicPlus®, our integrated Agenda and Meeting Management software, Codification services, and Municipal Website solutions are custom-designed to save you time by automating everyday tasks and empower you to build trust through transparency with your residents.

What follows are nine ways integrated software can make your job easier and benefit your city.

Nine Ways Integrations with Your Agenda and Meeting Management Software Benefit You and Your Community

Benefit #1 – Peace of mind from automation

This is critical. With an integrated software solution, you can send ordinances from your agenda software, and you don’t have to worry about remembering to send ordinances externally, as this is done automatically.

Benefit #2 – Time-saving efficiencies

Each of your software solutions should save you and your residents time. An integrated solution automates manual steps associated with agenda publishing and codifying processes for staff while improving access and self-serving capabilities for residents. This also means less time on your end spent on the process, answering resident questions via email, phone, or in-person, and generally less time looking for community news and information.

Benefit #3 – Proactive notifications to staff and residents

Allow every staff member and resident to choose the information that matters most to them.

Benefit #4 – Peace of mind from customer support

With CivicPlus as your partner, you can trust that your questions will be answered and solved promptly by our Technical Support and Knowledge Management teams, recently recognized with three prestigious Stevie® Awards. Our Knowledge Management team received their first Gold Stevie® Award in the Customer Service Training Team of the Year – Internal – Technology Industries category. Our Technical Support team was also awarded a Bronze Stevie® Award for Best Customer Satisfaction Strategy – Technology Industries, while our combined teams won another Bronze Stevie® Award for Remote Customer Service Innovation of the Year – Technology Industries.

Benefit #5 – Reduced risks and technical difficulties

When implementing different software solutions from the same vendor together, they work. The risk of implementing legacy software from other vendors is mitigated.

Benefit #6 – Increased resident and staff self-service capabilities

This is a win-win for everyone involved, particularly for residents who may be less tech-savvy, as everything should be easy to find in less than three clicks.

Benefit #7 – Increase institutional knowledge

Give users and residents a better sense of the meeting process as it evolves with access to the content, the ability to view ordinances that have been codified, and information as to why these actions have been taken.

Benefit #8 – Federated search across all your solutions

Give staff and residents one centralized place to search all platform results. For example, residents can access the code of ordinances and agenda content through the integrated search on the main CivicPlus municipal website, and vice versa.

Benefit #9 – Improved transparency

With an integrated software solution, you can track all meetings, agendas, and minutes posted and ensure ordinances are pushed through and published online in seconds. In addition, you greatly enhance the ability of staff and residents to find anything they are looking for quickly.

Creating Frictionless and Singular Civic Experiences with Integrated Agenda and Meeting Management Software

The benefits of an integrated tech stack that includes agenda and meeting management software are many and clear and make perfect sense not only from a purely business point of view but also from the viewpoint of community, staff, and resident satisfaction.

CivicPlus is the only government technology solution company providing integrated Municipal Websites, Agenda and Meeting Management, and Online Code of Ordinances solutions. Our suite of simple, seamless integrations enables you to achieve record management efficiency and transparency as never before. With CivicPlus, clerks enjoy knowing they can send their ordinances to us right from our Agenda and Meeting Management software with one click. At the same time, staff and residents benefit from immediate access to newly adopted legislation. They can also be proactively notified when new legislation is adopted via our Agenda and Meetings Management software and upon its official codification by our legal editors.

Perhaps most importantly, your staff and residents will benefit from one-click access to your agendas, votes, minutes, and videos from the enhanced history notes in your online code of ordinances.