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Case Studies

Why Local Governments Choose to Partner with CivicPlus

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Santa Rosa, CA Partners with CivicEngage for New City Website Design

Located one hour north of San Francisco, in the lush, idyllic wine region of Sonoma County, Santa Rosa, California is a community expanding to keep pace with its developing agritourism industry. A city that once thought of itself as a town is now home to over 150,000 residents, making it the largest city north of the Golden Gate bridge. As Santa Rosa redefines its identity, its leaders have worked to envision how they want their citizens to view their developing and expanding city.

Website Design, all-articles, all-news, Case Studies

DeKalb, IL Meets DOJ Accessibility Requirements with CivicEngage

The City of DeKalb, Illinois is a college town with a rich history. Located sixty miles west of Chicago, DeKalb is home to Northern Illinois University, a well-respected, four-year public university of almost 20,000 students who call DeKalb their home-away from home throughout their academic careers. DeKalb also holds a place in history as the birthplace of barbed wire. Its heritage as an industrial town has been an important aspect of its identity since the community was first incorporated as a village in 1856, and today serves as an important legacy for this vibrant, rural, college community.

all-articles, all-news, Case Studies, parks and recreation

City of Kirkland Implements CivicRec, Increases Online Enrollment 32%

The City of Kirkland, Washington is known as the Jewel on the Waterfront, and for good reason. This progressive suburb of Seattle is situated along the east side of Lake Washington. Boasting breathtaking views of the Olympic Mountains, Kirkland’s over 80,000 residents love taking walks along Kirkland’s intricate waterfront trail system, enjoying the region’s natural parks, and participating in the wide variety of recreation events offered by the City’s Parks & Community Services Department.

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Durham, NC Turns to CivicPlus for Government Website Design Consulting

Durham, North Carolina is on an upward trajectory of growth, expansion, industry, and total population. Having established itself as a hub for the convergence of education, technology, and entrepreneurship, it still manages to maintain its small-town feel. With individual, unique neighborhoods and a culture and vibe all its own, Durham’s over 250,000 residents are as proud of their growth as they are of their quaint, tight-knit community.

Website Design, all-articles, all-news, Communication

Fulton, OH Uses CivicMobile to Improve Local Government Communications

In the county of Fulton, in the state of Ohio, there’s something for everyone. Comprised of seven distinct communities that are home to over 42,000 individuals, Fulton, Ohio offers the beauty of pastoral charm, and the convenience of being a short drive from the metropolitan area of Toledo. When data from CivicPlus unveiled that a significant portion of its citizens were accessing its local government website from a mobile device, the communications team at Fulton County devised a strategy to leverage the CivicMobile® app to generate its own local news and public relations and enhance its local government communications. As a result, citizens are engaged and informed, and the communications team is benefitting from limitless possibilities for future mobile initiatives.

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Cranberry Township Uses MobileAdmin App to Alert Citizens of Traffic Hazards When Out of the Office

Cranberry Township encompasses an area just over 23 square miles in size, and is home to a population of more than 28,000 citizens. As the fastest growing suburb of Pittsburgh, the community is situated at the intersection of two major interstate highways, Interstate 79, and the Pennsylvania Turnpike, making it an ideal home for workers making the 30-minute commute in and out of the metropolitan area of Pittsburgh.

all-articles, all-news, Case Studies, parks and recreation

Cherokee County, GA Keeps Citizens Active and Engaged with CivicRec

Located outside the bustling metropolitan area of Atlanta, Georgia, Cherokee County is a diverse community of approximately 230,000 residents. For citizens who call Cherokee County home, the Cherokee Recreation & Parks Agency (CRPA) is the principal provider of parks and recreation facilities and programs. With a mission of enhancing the quality of life for Cherokee County residents by providing programs that promote healthy lifestyles and an active community, the administrative team in Cherokee has set lofty goals.

Website Design, all-news, all

Montrose, CO Leverages CivicEngage to Create a Community Web Portal

“Stay here. Play everywhere.” It’s the slogan for Montrose, Colorado, a rural community of 20,000 citizens ideally nestled between national forests, rugged mountains, and winding rivers. The City of Montrose, situated within the County of the same name, has the distinct advantage of being near some of Colorado’s premier recreational areas and attractions, making it an ideal place to live, and visit, for all sorts of outdoor enthusiasts.

Human Resources, all-articles, all-news

Marble Falls, TX Turns to CivicHR to Upgrade Their Hiring Solution

The community of Marble Falls, Texas is a small town conveniently located near two of Texas’ largest cities. Located 48 miles northwest of Austin, and 85 miles north of San Antonio, Marble Falls is home to under 7,000 citizens. The population is growing however, as Texans are settling in Marble Falls thanks to its comfortable, welcoming atmosphere and convenient access to neighboring larger metro areas.

Human Resources, Case Studies

CivicHR Streamlines Hiring Processes in Spartanburg County, SC

Spartanburg County, South Carolina used CivicHR® to transform its paper-based hiring process into a streamlined, talent acquisition process. Today, citizens can apply for positions with the county anytime, anywhere, while Spartanburg County's human resource team is able to identify and move qualified talent through the hiring process more efficiently, saving everyone time, while adding valuable staff to Spartanburg's administration.

Case Studies

Frederick, CO Redesigns Government Website for its Evolving Community

Frederick, Colorado is a tight-knit community situated on the beautiful front range of the Colorado Rocky Mountains. This historically small town is growing rapidly, adding approximately 1,000 new residents to its community each year. This growth is redefining Frederick’s citizen demographic, producing a population with wide-ranging needs and expectations for its civic leaders. The community is now comprised of citizens with generations of family ties to the town, as well as young families who have newly migrated to Frederick due to the affordable, upscale lifestyle that residence in the town affords.

Case Studies

Irving, TX - Mobilizes the City Website with Responsive Design

Located in the Dallas/Fort Worth (DFW) area, Irving, TX is an integral contributor in a huge Metroplex population of seven million residents. Irving is known as a transportation hub, hosting several major highways, the Dallas/Fort Worth International Airport, as well as light and heavy rail lines. The City is also a center for enterprise, boasting six Fortune 500 company headquarters and ranking third in high-tech startups per capita. It’s one of the most diverse cities in the nation, with more than 50 languages spoken in its schools, which includes the University of Dallas.

Communications Manager Meribeth Sloan is proud of her city. “It’s a very cool town with a smart, young workforce,” she said. “We have an established, older community, as well as a vibrant younger community, represented by people from all over the world.” 

Having a diverse population can sometimes make communicating with residents a challenge, but it also provides great opportunities. “We rank at the top of many major lists,” she said. “Our corporate presence is hugely significant, and we continue growing.”

One way the City of Irving hopes to continue channeling its diversity in a positive direction and bringing the community together is through its website. By September of 2012, their site was no longer fitting the bill. They knew they needed a change.

Case Studies

West Valley City, UT Maintains Citizen Communication with CivicEngage

West Valley City, a suburb of Salt Lake City, is the second largest city in Utah. A relatively young city with a culturally diverse population, West Valley City began as a collection of farming communities that evolved into suburbs. It’s currently one of the fastest growing communities in the state, thanks in part to an aggressive economic development team that has been successful in recruiting new business while revitalizing existing business, transit, and commerce centers.

Aaron Crim, Director of Public Relations & Digital Media, said communication and citizen engagement have been ongoing challenges for the City as it rapidly evolves. More and more, they’re looking to their website as a primary tool to bring the City together and make continued strides in these areas.

Case Studies

Springfield, MO - Partners with CivicPlus for Government Website Expertise

Nestled among the rolling hills of the Ozarks, you might be surprised to find an unexpectedly modern city. Springfield, MO is known as the big city with a small town feel, offering 102 parks, including an integrated linear trail and bike route system, as well as year-round attractions, professional sporting events, and several universities and medical centers. The metro area is comprised of five counties with a combined population of more than 452,000. Downtown Springfield is a hub for dining and nightlife, unique shops and galleries, and public sculpture that brings the City’s vibrant culture to its streets.

Melissa Haase, Springfield’s Assistant Director of Public Information, said the community of Springfield is quick to rally around a cause and has a big heart for helping those in need. “People are very interested in coming together to help their neighbors. They see folks in need and want to do something about it,” she said. “Right now, we’re partnering with 150 community organizations to improve quality of life for any disadvantaged citizens.”

To increase participation and interest in these types of initiatives, the City of Springfield realized that having an interactive website was crucial. “It’s a really important tool in our tool box,” Haase said. “We rely heavily on the web to get information out.”

Case Studies

Bexar County, TX - Streamlines Staff Efficiency with Usable Website CMS

The fourth largest county in Texas, Bexar County is best known for its rich cultural history, including the Alamo and the San Antonio Missions. The County is also known for its arts and annual events, such as Fiesta and the Rodeo, as well as being home to a large retired military population.

Bexar County is working to keep up with its rapid population growth, in part, by embracing technology that offers citizens faster service that’s easier to use and accessible outside of business hours.

According to webmaster Rebeka Gresham, Bexar County residents enjoy the convenience that technology offers. In fact, the County is home to BiblioTech, the first ever all-digital library, which was “massively welcomed by the community.” With this citizen mindset, it became increasingly important for the County to keep in step with the digital age, which meant its website was due for an overhaul.

Case Studies

Eugene, OR Delivers an Engaging Citizen Website with CivicEngage

Eugene, OR is often considered one of the country’s most livable cities. Nestled between the Cascade Mountains and the Oregon Coast, the City is known for its festivals and thriving arts scene, world-class sporting events, and wide array of recreation opportunities – all with a backdrop of natural scenic beauty.

System Administrator Kimberly McCrea says community members on the whole are passionate, educated, and engaged. “Eugene is a place where people feel empowered,” she said. “Our people are very committed to the things they’re passionate about. They feel strongly and take action.”

McCrea said Eugene is committed to engaging these passionate community members in municipal issues such as designing a new City Hall building and revitalizing the downtown area. “We really depend upon our website for both providing information as well as inviting people to participate,” she said. “We want to get people involved and hear different points of view throughout the community.”

Case Studies

Snohomish County, WA is Finding Value of a Communications Platform

Nestled between the waters of Puget Sound and the Cascade Mountains is a mixture of small to large communities that all call Snohomish County home. The third largest county in Washington and just 45 minutes north of Seattle, Snohomish County is known for its beautiful dairy farms, green fields, and mountain vistas. The county offers an urban flare too, with access to all the amenities of big city life.

Information Services Project Manager, Dave Stroble, says this push and pull between urban and rural areas is an important consideration for his county. “We want to present as much information online as possible,” he said. “Our rural citizens are just as sophisticated as urban dwellers and want the same conveniences and access to services that someone living in a high-rise apartment does. That’s the equalizing factor of the web. And why, in 2014, shouldn’t they be able to access county services online?”

Case Studies

Plano, TX - Streamlines Communication Processes Through CivicPlus' CMS

Plano, Texas is a city that's getting noticed, having been named America’s Safest City (Forbes), one of America’s Healthiest Places (TIME Magazine), and one of the Best-Run Cities in America ( 24/7 Wall Street). Home to many major corporations and Fortune 500 headquarters, Plano offers a high quality of life that includes nationally-recognized schools and healthcare, award-winning parks, sustainability initiatives, and a wide variety of multi-cultural neighborhoods.

This dynamic community features an array of dining, shopping, and entertainment venues; a lively, historic downtown district; and an active local arts scene.

Plano’s Marketing and Community Engagement Director, Mary Vail Grube, is proud of her city: “We’re all about providing the highest quality of service, the best quality of life… and doing that in every way. There’s something for everyone in Plano.”