Explore NextRequest: Automated Workflows and Centralized Request Tracking

Route, track, and process records—reducing manual effort and supporting timely, secure responses.

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Streamline Request Management and Tracking

Managing public records requests can be complex and time-consuming. NextRequest’s automated workflows and centralized tracking simplify the process, reducing manual effort and improving efficiency.

Automatically route requests, track progress in a unified dashboard, and prompt necessary follow-ups—supporting timely, organized, and secure responses.

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Product Features

Automated Workflows

Automatically route requests to the appropriate department prompting necessary follow-up tasks, including identifying records that require redaction, reducing manual intervention and ensuring timely, secure responses.

Centralized Request Tracking

Track all requests from submission to completion in one unified dashboard, maintaining confidence that no request goes unnoticed while simplifying follow-ups.

Template Responses

Use pre-built response templates for common requests, supporting consistent communication that is easily accessible and transparent for residents, helping them find answers before submitting new requests—reducing the time spent on drafting replies and enabling faster turnarounds.

Bulk Processing

Use bulk processing tools to speed up the fulfillment process and reduce administrative overhead, enhancing efficiency and minimizing manual effort.

Request Deflection

Proactively reduce the volume of incoming requests by offering easy access to commonly requested records through a public portal and leveraging real-time alerts to guide requesters to the right information. This proactive approach prevents unnecessary or duplicate requests, saving time and enhancing transparency.

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NextRequest in the Civic Impact Platform

NextRequest works seamlessly on its own but becomes even more powerful when integrated with the rest of our government solutions for enhanced transparency and efficiency.

Municipal WebsitesIntegrate public records from NextRequest within your agency’s main website search results. Additionally, connect your agency’s Social Media Archiving, Agenda and Meeting Management, and Municode Codification instances for even greater transparency. Learn More

CivicPlus PortalGive every resident a truly unified experience with a single location to manage communications, submit forms and requests, and make payments — with one username and password. Learn More

CivicPlus App SwitcherQuickly navigate between CivicPlus solutions with a single login for seamless public records access alongside your other CivicPlus tools. Learn More

NextRequest Use Cases

The biggest difference for us with NextRequest is the time savings factor. I don’t have to create a log anymore since all the information comes directly from the requester and is put directly into NextRequest. I can run reports from there, which saves a lot of time.

Sunem Carballo

Senior Administrative Assistant, City Clerk's Department, Imperial Beach, CA

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We can redact documents and apply codes directly within the platform, which is much more efficient than dragging and dropping from your e-mail to your desktop, redacting, and then uploading them again.

Marco Martinez

Assistant City Clerk, Manteca, CA

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The great thing about having NextRequest is that I’m able to provide data quickly… I don’t have to go to the file cabinet and count how many records; I can see who the records came from and when they came in much more efficiently.

Sha Fields

Coordinator of Board Governance and Custodian of Records, Riverview Gardens School District

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We literally would not be able to keep up without NextRequest. Using a manual system is no longer an option for us.

Kryss

Rankin City Clerk, West Sacramento, CA

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We love the ease of use of NextRequest! New employees are able to jump right in and start using it.

Kathy M. Thake

Assistant to the Village Manager, Village of Niles, IL

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If we didn’t have one specific system that could receive all of our records requests, I think it would be extremely cumbersome to track every request.

Sergio Uribe

Corporal, Orange County Sheriff's Office, FL

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