We won’t say it was easy. We won’t say there weren’t challenges in communities across the country that wrenched our hearts. However, we will say we’re proud of our accomplishments in 2022. We’re proud of the software enhancements we launched, the communities we supported, and the people who used our software to improve staff workflows and resident relationships. So, looking back, we’re proud of our efforts in 2022, and we’d like to celebrate them with you—but not for too long. We’ve got big ideas for 2023, and we’re ready to hustle.
Here are Our Top Five Memorable Highlights from 2022:
1.We Launched the Industry’s Only Integrated Website + Agenda and Meeting Management + Online Code Hosting Technology Solution
When we acquired Municode in 2021, we knew that our combined team’s collective experience and expertise would lead to paradigm-shifting innovations—and we were right.
CivicPlus® is now the only technology solution company providing an integrated municipal website, agenda and meeting management, and online code of ordinances solution. Our simple, seamless integrations enable you to achieve record management efficiency and transparency levels never before possible. With CivicPlus, clerks enjoy knowing they can send their ordinances to us right from our Agenda and Meeting Management solution with one click. At the same time, staff and residents benefit from immediate access to newly adopted legislation. They can also be proactively notified when new legislation is adopted via our Agenda and Meetings Management software and upon its official codification by our legal editors.
Perhaps most powerful, your staff and residents will benefit from one-click access to your agendas, votes, minutes, and videos straight from the enhanced history notes in your online code of ordinances.
2. We launched an Enhanced Public Portal Available Within Our Agenda and Meeting Management Solution
To empower clerks to make legislative updates transparent, publicly available, and accessible by all members of the public, we launched a new and improved public portal within our Agenda and Meeting Management solution.
Customers utilizing our Select Agenda and Meeting Management software can easily add our resident public portal functionality to their solution. The public portal combines cutting-edge design elements with features that make it easier for residents to find meeting documentation such as agendas, minutes and recorded videos.
Oh, and it’s free to Agenda and Meeting Management customers. 🙌
3. Our Technical Support Team Won Its First Stevie® Award
CivicPlus Technical Support is proud to have earned a Gold Stevie® Award in the Best Customer Satisfaction Strategy category in the 16th annual Stevie Awards for Sales and Customer Service. In addition, the CivicPlus Technical Support team earned a Silver Stevie® Award for Most Valuable Response by a Customer Service Team and a Bronze Stevie® Award in the category of Front-Line Customer Service Team of the Year - Technology Industries.
4. CivicPlus was Named the Most Promising Public Sector Technology Company of 2022 by CIOReview Magazine
CivicPlus has earned recognition by CIOReview Magazine as the Most Promising Public Sector Solutions Provider of 2022. The recognition comes after a successful year for CivicPlus, filled with groundbreaking innovations and another industry-shaping acquisition. In 2022, CivicPlus acquired Optimere and its NextRequest, ArchiveSocial, and Monsido solutions, adding web governance, social media archiving, and FOIA request management to its expanding integrated solution portfolio, helping earn the publication’s recognition as a promising public sector technology company.
5. CivicPlus Won a Distinguished Service Award from the New York State Association of City and Village Clerks (NYSAC)
It was an honor to be recognized by the New York State clerks who lead the legislative process in their communities as their distinguished service provider. Such recognition only motivates us further to take the insights and feature recommendations we learn from our clerk customers and use them to continually iterate on our technology solutions.
Looking Ahead with Optimism and Inspiration to 2023
After such a successful 2022, where could we possibly go from here? The answer is only up. Our successes fuel our innovation, and knowing that our technology has made even one clerk’s life easier reaffirms our mission of making government work better. We’ve got big goals for 2023, and we’re ready to over-deliver.
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