Internal Communications and Coordination
Help teams communicate securely, streamline workflows, manage groups and permissions, and coordinate response efforts in real time.
Better Coordination Across Every Department
CivicPlus® Mass Notification helps local governments improve internal communication with secure messaging, group management, automated workflows, and real-time coordination tools. From routine departmental updates and operational communications to emergency response coordination, teams can quickly share information, reduce delays, and stay aligned through one centralized platform.
Explore Internal Communications and Coordination
Support operational efficiency and improve collaboration with tools that help departments communicate clearly, respond faster, and manage outreach from a centralized platform.
Product Features
Two-Way Internal Secure Communication
Communicate securely across departments with real-time chat, text polling, and multimedia sharing tools designed for fast, effective coordination.
Group and User Management
Organize staff by department, role, or responsibility to get the right messages to the right teams during both routine operations and critical events.
Template Management
Standardize internal communication with pre-built templates that help teams respond faster and reduce manual work during high-pressure situations.
Rich Media and Attachment Support
Share images, videos, or documents directly through the platform, enabling teams to access critical information seamlessly during decision-making.
API and System Integrations
Connect Mass Notification with third-party systems and operational tools to automate alerts, synchronize data, and streamline internal communication workflows.
Mobile App for Staff
Our native mobile app enables teams to issue alerts from anywhere, supporting real-time communication and keeping the community informed, even when on the go.
Real-Time Reporting and Visibility
Access detailed, exportable reports on message delivery and engagement, enabling teams to evaluate performance and optimize future communications, all without extra effort.
Ready to improve internal coordination?
Schedule a DemoMass Notification in the Civic Impact Platform
CivicPlus Mass Notification becomes even more powerful when connected with the Civic Impact Platform, helping local governments streamline communication, improve operational efficiency, and support connected digital experiences.
Municipal WebsitesIntegrate our Mass Notification system with your CivicPlus website to provide vital information to your residents. Learn More
Resident PortalEmpower residents to personalize which notifications they receive and how they’re sent. Learn More
What Our Customers Are Saying
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Read the Case Study
Eric Richards
Sandy City Communication
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I’m glad we selected [CivicPlus]. We got a great deal and the service we received after the sale was fantastic. We had tried another emergency notification system, Everbridge, six years ago and it didn’t work for us. We paid $38,000 for the system, but only 800 residents subscribed. With IPAWS, we can reach anyone in the impacted area. If there’s an emergency in our community, we know seconds matter, and we want the ability to send communications ourselves and reach as many people as possible.
Read the Case Study
Lance Coleman
Blount County Emergency Management Director
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We saw what CivicPlus was able to do for us with our website redesign, so we thought, why not work with CivicPlus on a refresh of our alert system too?
Read the Case Study
Liz Nunez
Wellington Public Information Officer
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Receiving that early text message allowed us to coordinate our safety activity.
Read the Case Study
Nina Sipes
Stanton County, KS Resident and Owner of Sipes' Farming Entities
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Knowing that we were switching to a solution offered by the same company that provides our website and digital communication solutions and the fact that CivicPlus provides solutions exclusively for local government were important factors for the consideration of our council. For me, it was a plus to know that I could add another service to the same platform utilizing the same company and that I already knew whom to contact if I had a question — truly a one-stop shop.
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Chelci Amburgy
Bullard Director of Public Relations and Communications, 2018
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At the time we implemented the software, we needed something with more enhanced capabilities, and that was more GIS driven that we could use when communicating about tropical weather, road closures, and big accidents.
Read the Case Study
Key West
IT Director
Related Products
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Mass Notification
Ready to keep your community connected and protected?
We are proud of our residents for engaging with us especially via our My Alert system that is key in the event of an emergency. We have seen our community engagement grow to nearly 36,000 signups in the past 4 years. Our ‘Connect With Us’ web hub was built to make it easy for citizens to go to one location for all of the ways they can connect with Sandy City.